Rick Dike

The buying experience here was so guick and easy! Rick Dike and Lee Clanton were both great to work with and I appreciated the professionalism and courtesy. I will definitely buy a car from this dealersh Dike and Lee Clanton were both great to work with and I appreciated the professionalism and courtesy. I will definitely buy a car from this dealership again. More

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Great customer service from Rick and Lee. All I had to do was pick out a color. They handled everything else. They took time to explain all the gadgets that came with my Ford Edge. do was pick out a color. They handled everything else. They took time to explain all the gadgets that came with my Ford Edge. More

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We have been buying cars from Rick Dike for 14 years. I know this pre dates his start at 5 Star but Rick is a true embassidor of the dealership. We drive from Southlake just to deal with Rick and 5 Star fo know this pre dates his start at 5 Star but Rick is a true embassidor of the dealership. We drive from Southlake just to deal with Rick and 5 Star for new cars and service. You guys have mastered the concept of exceed customer expectations. Rick is a fine example. We also had the pleasure of meeting Tut Edwards. Both carried out the 5 Star mission and we were certainly impressed and our expectations were exceeded. We will come back again and again to use your dealership. We have two adult children and they have also used 5 Star and will continue to use 5 Star in the future. Thank you for creating an enviornment in which employees are so happy to work for you that they pass along this joy to every customer the deal with. Sam & Carol Wilson More

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We had continued and unresolved repair issues with a new car purchased in 2010. Rick resolved the issue and we received a new replacement vehicle. car purchased in 2010. Rick resolved the issue and we received a new replacement vehicle. More

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This is the first truck I have purchased in many years. They made the entire process very positive. I have known Mr. Pack for several years & would not go anywhere else to buy a Ford. They made the entire process very positive. I have known Mr. Pack for several years & would not go anywhere else to buy a Ford. More

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I have NEVER bought a vehicle before. I have had my Taurus for 13 years and was aprehensive about purchasing a vehicle - much less a new one. All - and I do mean ALL - of the people I came in contact Taurus for 13 years and was aprehensive about purchasing a vehicle - much less a new one. All - and I do mean ALL - of the people I came in contact with at the dealership were helpful and genuinely friendly. Every time I came to the dealership, I was greeted outside, someone opened the door for me, and I was asked if they could help me find someone (since I was already working with Rick). Rick was very patient in working with me to pick out exactly what I wanted in a vehicle. We walked the lot - he explained the simple and major differences - then we walked some more. Daniel explained all of my options when financing came into play. And Lee, poor Lee, Sync-ed me up! I don't even have texting on my phone - you want to talk about patience - that man has the patience of Job!!! I can not express my level of satisfaction with this entire team. More

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I had a very professional experience dealing with Rick and Kenny while making it enjoyable and hassle-free. All my questions were answered and needs were met in a very timely manner. and Kenny while making it enjoyable and hassle-free. All my questions were answered and needs were met in a very timely manner. More

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The most pleasant car buying experience ever. Professional, courteous, and fast. Will certainly return for future car buying services. Not my closet Ford dealer, but well worth the extra driv Professional, courteous, and fast. Will certainly return for future car buying services. Not my closet Ford dealer, but well worth the extra drive... More

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Found the truck on line, then checked it out briefly at the dealer ship. The truck was to be for my wife. Talked to Terry Rich and set a time up for her to see and drive. She came home and was in love with the dealer ship. The truck was to be for my wife. Talked to Terry Rich and set a time up for her to see and drive. She came home and was in love with it, called Terry Rich and told him we would take it. Went back in and did the deal.We got better than average finance rate,and service was impecable.Took the truck home and stated getting familar with it in detail. (Rick had already went over all the major compponets earler) Always enjoy playing with a new truck/car. Found a couple of minor issues, but now remember this is a used truck,so was no big deal,but I called Terry and mentioned them to him. The following experience is truley ammazing, we were treated like we were personel friends of Mr Pack. It's not that a mistake or an item is overlooked,it's how you deal with it. The folks at this delarship deserve every one of those stars, and that includes MM Ross,Mike Asher,and Rick Dike. Last but not least the car guy who gave me Terrys name, and the one person who works in the service department that helped me out with some history on my mustang that was serviced at there shop even though I bought it at another dealer. Sorry don't remember his name,but he did play a significant part in my ending up at five star ford. THANKS GUY'S! More

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This is my second time working with Rick on a new car purchase. Rick has the art of turning a car purchase into a relaxed and comfortable atmosphere. He is a straight shooter when it comes to pricing and purchase. Rick has the art of turning a car purchase into a relaxed and comfortable atmosphere. He is a straight shooter when it comes to pricing and availability for any Ford vehicle you are interested in. Sales Service with Rick is comparable to none i have dealt with previously. Thanks again for your all your help Rick -Casey S. More

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