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Robert Thomas
Robert Thomas at Lithia Hyundai of Reno

Robert Thomas

Parts Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.9
27 Reviews
4.9

27 Reviews

27 Reviews of Robert Thomas

May 26, 2023

Dealership Rating
Employee Rating

Lance has been so helpful, very personable, and he has a great sense of humor! More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Dawn Vincent

May 30, 2023

Lithia Hyundai of Reno responded

We appreciate the shoutout to Lance, Rhonda! Thanks for being a valued customer at Lithia Hyundai of Reno!

April 27, 2023

Dealership Rating
Employee Rating

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here eve More

by BRYCE10SCHATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Robert, Devin Rogers , David Diaz, Matt Franceschini, Dawn Vincent

Apr 28, 2023

Lithia Hyundai of Reno responded

Hi Bryce, I apologize for the inconvenience with your tire replacement. We strive to receive orders in a timely manner as to not keep you waiting. Please feel free to contact me below if you’d like to discuss your experience in further detail, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 12, 2023

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Employee Rating

Always helpful. Direct and forthright, and always showed me complete options on how I want to proceed, being mindful of my budget. Great guys to work with. More

by JOHNASUELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Ryan

Apr 18, 2023

Lithia Hyundai of Reno responded

Thanks for the wonderful review, John! It's our pleasure to work with you at Lithia Hyundai of Reno to make sure your vehicle gets the best service!

January 02, 2023

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Employee Rating

The BEST EVER. Really on Top of it .very Customer Oriented. Definitely feels like a big family. Dylan is the best. Definitely a team effort in making sure the C More

by kcardinal47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Devin Rogers, Chris Clark , Joshua Clunie, David Lennox, Mathew Reed, Dawn Vincent, Dylan’s other Son

Jan 03, 2023

Lithia Hyundai of Reno responded

Thank you so much for the kind words! We are dedicated to making our customers' experience at Lithia Hyundai of Reno the best it can be so you truly are a part of the family!

November 22, 2022

Dealership Rating
Employee Rating

Lithia Hyundai of Reno has always provided great service for me. My service rep, Matt, has been doing a great job for me for 8 years. I always promise to write a good review for the excellent service I rece More

by SCOTTYSHOE3655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini, Dawn Vincent, The wonderful woman that went above and beyond to help me with my DMV and HFA title problems. Sarah (?) DMV specialist.

Nov 22, 2022

Lithia Hyundai of Reno responded

We truly appreciate your loyalty and the kind words about Matt. It's always a pleasure to work with you at Lithia Hyundai of Reno and we hope to continue our relationship for years to come. Thanks for being a wonderful customer and a part of our family!

November 16, 2022

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Amazing service department! Everyone is friendly and respectful. Definitely coming back for all my car needs!! More

by BRYAN M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Jeremy Olsen, Bryan Mazariegos , Tabatha Culver, Matt Franceschini, Dawn Vincent

Nov 17, 2022

Lithia Hyundai of Reno responded

Thanks for the kind words, Bryan! It's our pleasure to provide you with a friendly and respectful experience at Lithia Hyundai of Reno. See you again soon!

August 06, 2022

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Employee Rating

For the most part the dealership was fine there were occasions though where they weren't much help when I was looking for answers they kept passing the buck or would respond after a call. Needed to call More

by RMATHISEN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg, David Lennox

Aug 17, 2022

Lithia Hyundai of Reno responded

Hello, it’s wonderful to see you had a good experience for the most part however it’s unfortunate you did not receive the great communication we strive to provide. I apologize for the level of customer service you received from the finance department as well. I would appreciate the opportunity to speak with you about your concerns and answer any questions you may have. At your convenience, please contact me, thank you. Scott Robert 775-682-3352 Customer Relations Manager

February 28, 2022

Dealership Rating
Employee Rating

Lance Smith has been my guy to go to for over over 10 years. He has always taken care off me and my family. Please give him a high five ✋ More

by montalvo80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Lance Smith , Erin Snider, Dawn Vincent

Mar 02, 2022

Lithia Hyundai of Reno responded

Hello, we appreciate your continued loyalty and look forward to working you with again!

February 08, 2022

Dealership Rating
Employee Rating

My service technician, Gary Popkiss, is always thorough & completes the work in a timely manner. More

by klaine4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donald Ostrom

Feb 08, 2022

Lithia Hyundai of Reno responded

Hello, it's great Gary works quickly to get your vehicle in and out in a timely matter. We look forward to seeing you again!

December 23, 2021

Dealership Rating
Employee Rating

Good services no hustles l like Hyundai car that’s my 2 car very happy More

by MVAZQUEZ2424
Customer Service
Friendliness
Price
Recommend Dealer
Yes