Ron Baron

No customer service We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the cars and trucks in front of us and behind us were taken care of before us. Then service could not get our truck repaired and we couldn't get any answers. Finally after about a week and a half we did get our truck back. I was looking for a truck so I ask about a truck on the lot and liked it. I gave the salesman all my information and told him where I needed to be and if he could get there on payments I would buy the truck. I was contacted and told I qualified for the truck and sent all the required paperwork to Five Star Ford. We agreed that I could come in at 5:00 pm and pick up the truck. When I arrived I was told the truck had sold. Then I was told to sign the papers and I could buy it from under the man who had just bought it! That is just not right. Kind of underhanded to customers.I agreed to drive another truck and liked it and told them where I needed the payments to be and we could not reach an agreement. The salesman was GREAT he did everything he could to make a deal work and was very nice.The interest rate they told me the best they could get was 10%. I did not buy the truck because we were about 100.00 dollars to high on the payment. The next day i did buy a truck at another Ford Dealer about 10 miles away from 5 Star and it was even more than the one at 5 Star and my payments were right where they needed to be and my interest rate is 4.95%. Just a little bit of effort goes a long way. I have always been a Ford person and hope to continue to be.dealer and will continue to buy Ford. More

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Service is Excellent Four years and I have never had any issues with service here. Ron is my go-to guy most times but you're in good hands with their entire staff. Also lo Four years and I have never had any issues with service here. Ron is my go-to guy most times but you're in good hands with their entire staff. Also loved Charlie the shuttle driver. Friendly, prompt, safe. I'm glad I have this dealership close by! More

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Awesome! Every step of the process in buying a new car was awesome. I've never had such personalized service. I received a phone call from Tony and later Jeff Every step of the process in buying a new car was awesome. I've never had such personalized service. I received a phone call from Tony and later Jeff in management to thank me for taking the time to speak with the sales personnel. The sales personnel, Crystal and John were truly interested in my best purchase. They went out of their way several times to go over the top with a stress free sales experience. Even the finance end with Jimmy was stress free. I have been bring my previous car for service for several years. My service adviser, Ron Baron is awesome as well. I have told several people about my experience with Five Star NRH as they were looking to buy another brand of car, now they are re-considering and thinking about taking their business to Five Star NRH. I love this dealership, everyone you come in contact with is awesome! More

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No hassle search for vehicle of my choice Stress free visit ---- professional staff assisting me in selection of vehicle I was there to purchase. NO high pressure sales pitch.....Was relaxed a Stress free visit ---- professional staff assisting me in selection of vehicle I was there to purchase. NO high pressure sales pitch.....Was relaxed and comfortable in viewing all vehicles available on the Certified Pre Owned plan. More

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It didn't suck, I liked it! We just purchased our third vehicle from Five Star Ford in North Richland Hills. We have been dealing with them for about ten years now and cannot cit We just purchased our third vehicle from Five Star Ford in North Richland Hills. We have been dealing with them for about ten years now and cannot cite one negative experience with anyone in that dealership and we have been customers not only in sales but service also. Even dealing with the finance department was a joy. Mark Lancaster has been our salesman for the last two vehicles and has gained our implicit trust when it comes to vehicle purchases. Ron Baron in service has been our go to guy for the last several years and has proven to be honest and faithful in his dealings with us. Tut Edwards helped us to finance this newest automobile and kept us laughing the entire time. I would recommend Five Star Ford to anyone. More

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Ron Baron My 2016 Ford F 1-50 broke down on me this weekend ( I know Found On Road Dead), Threw a Throttle Position Sensor Stuck Open code. (Malfunctioning Thro My 2016 Ford F 1-50 broke down on me this weekend ( I know Found On Road Dead), Threw a Throttle Position Sensor Stuck Open code. (Malfunctioning Throttle body) I limped it to the nearest Ford deal which was Five Star. Walked in and explained the situation and was told it couldn't be looked at until Tuesday. So I then called the Dealer I bought the truck from (Will leave unnamed) and was told the same thing. After a few minutes on the phone with no resolve I was meet outside Five Star by THE MAN. Ron came out, listened to my story (Third time telling it) and got to work. Located the part on site and put me on the schedule. I gave him my truck at 7am this morning as requested and he had it back at 5pm. Just like he said he would try, Thank you Ron and your team at Five Star. When the new Bronco comes out tell them to call me and you can take the commission. Thanks again, Eddie Robleski More

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I had an excellent experience with Mr. Ron Baron. Mr. Baron every time schedule every six months that I take the car for service, takes the extra time to take good are of me and my service. Minors r Mr. Baron every time schedule every six months that I take the car for service, takes the extra time to take good are of me and my service. Minors repairs or any other car needs, he use his best resources to solve the problem. More

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Ron is the sole reason I am at Five Star Ford! I am a female driver in my 50's. Over the years I began to mistrust dealerships, so I started taking my vehicle to an individual mechanic. About a y I am a female driver in my 50's. Over the years I began to mistrust dealerships, so I started taking my vehicle to an individual mechanic. About a year ago my mechanic let me down and that's how I met Ron Baron. I was caught in the middle of what my mechanic was telling me and what Ron was seeing when I brought my SUV to 5 Star. Ron took the time and the patience to explain the issue to me; to give me options to fix the issue and gave me time to think about what I wanted to do next. From our discussions, I decided to have Five Star repair my vehicle. After the repair I was still having some issues but Ron took care of it and the service department did not charge me at all to repair those remaining issues. Back in December when my SUV needed a new transmission Ron helped me walk through what the cost would be to keep the 10 year old vehicle and repair it or to get a different car. He never pushed me to go and look at the cars at the dealership. He just suggested I might want to look to compare what the prices were with the end of year rebates. Ultimately after looking at the new car pricing with rebates and talking to Ron about the cost to repair my car; I made the decision to buy another vehicle. All through this process I was never pushed or felt like I didn't know how to make the decision on my own. That's a big deal for a female. Since then I have referred 2 other people to 5 Star and they have purchased vehicles. I will be honest. If Ron goes to another Ford service dealership in my area, I will follow him. With all the employees that I have met at 5 Star Ford - everyone has been positive, helpful and courteous. Ron is the best for me. He is above and beyond my previous dealership experiences. His attention to detail, thoughtful follow up, honesty, patience and integrity are what makes him the best. Thank you, Nancy S More

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Service Experience Took the 2012 F350 in today for maintenance: oil change, tire rotation, front end alignment. Ron Baron service writer. Ron always keeps me informed o Took the 2012 F350 in today for maintenance: oil change, tire rotation, front end alignment. Ron Baron service writer. Ron always keeps me informed of progress. His ability to listen, take ownership of any issue and respond back to me is very impressive. In my experience, Five Star Ford North Richland Hills is a highly trust worthy place for service. This is now my 5th Ford I've entrusted to their care. More

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2016 Ford Escape Titatium 2.0L EcoBoost The 2016 Ford Escape was the second vehicle we have purchased from 5Star Ford in North Richland Hills, TX. My 2011 F150 EcoBoost was the first. Wor The 2016 Ford Escape was the second vehicle we have purchased from 5Star Ford in North Richland Hills, TX. My 2011 F150 EcoBoost was the first. Working with David Deger was a pleasant experience purchasing the Ford Escape as was the previous experience buying the 2011 F150. Would definitely recommend this dealership and salesman to anyone interested in purchasing a new Ford Product. More

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