Shawn Maples

Top notch professionalism. Every expectation you would have from a top notch dealership is exceeded at Five Star Ford NRH. This is my 4th vehicle purchase from this location and Every expectation you would have from a top notch dealership is exceeded at Five Star Ford NRH. This is my 4th vehicle purchase from this location and each buying experience is better than the last. John Hillsinger went above and beyond to find exactly what I was looking for. I highly recommend him to anyone to assist in your next vehicle purchase. More

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awesime 5 Star Dealership This is our second Ford Edge to purchase at 5 Star Ford!! Jim Fairweather is a very caring and honest salesman. He always goes above and beyond. Sha This is our second Ford Edge to purchase at 5 Star Ford!! Jim Fairweather is a very caring and honest salesman. He always goes above and beyond. Shawn is awesome and the sales manager. Tutt Edwards in finance was awesome and very professional. We can’t say enough about the integrity and customer service at 5 Star!! A christian dealership who cares about their customers. We highly recommend purchasing your next vehicle at Five Star Ford North Richland Hills!!! Gene & Ginger Krieg More

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They had my business. Now they have my trust. I bought a used Lincoln from them. I was heartbroken when the “check engine” light came on a week later. Five Star took care of it at no charge. I lov I bought a used Lincoln from them. I was heartbroken when the “check engine” light came on a week later. Five Star took care of it at no charge. I love my car and I will be delighted to return to Five Star when it’s time to buy the next one. More

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No customer service We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the cars and trucks in front of us and behind us were taken care of before us. Then service could not get our truck repaired and we couldn't get any answers. Finally after about a week and a half we did get our truck back. I was looking for a truck so I ask about a truck on the lot and liked it. I gave the salesman all my information and told him where I needed to be and if he could get there on payments I would buy the truck. I was contacted and told I qualified for the truck and sent all the required paperwork to Five Star Ford. We agreed that I could come in at 5:00 pm and pick up the truck. When I arrived I was told the truck had sold. Then I was told to sign the papers and I could buy it from under the man who had just bought it! That is just not right. Kind of underhanded to customers.I agreed to drive another truck and liked it and told them where I needed the payments to be and we could not reach an agreement. The salesman was GREAT he did everything he could to make a deal work and was very nice.The interest rate they told me the best they could get was 10%. I did not buy the truck because we were about 100.00 dollars to high on the payment. The next day i did buy a truck at another Ford Dealer about 10 miles away from 5 Star and it was even more than the one at 5 Star and my payments were right where they needed to be and my interest rate is 4.95%. Just a little bit of effort goes a long way. I have always been a Ford person and hope to continue to be.dealer and will continue to buy Ford. More

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I just bought my 4th Ford Edge from this dealership This is my absolute GO TO dealership. I am treated professionally and like family. I believe everyone went way above and beyond to help me get the car This is my absolute GO TO dealership. I am treated professionally and like family. I believe everyone went way above and beyond to help me get the car that I wanted. Eddie Laguana is so professional and made me very comfortable with my decision. It was a super easy experience!!! More

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Excellent customer service Working with Eddie and Shawn was a great experience. I received a great offer on my trade in and purchased a nice certified pre-owned for a very affor Working with Eddie and Shawn was a great experience. I received a great offer on my trade in and purchased a nice certified pre-owned for a very affordable price. I will definitely come back here for my next car! More

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Three time purchaser I recently purchased the third vehicle in 15 months from 5 Star Ford, two new and one used. They could not have made the process easier or less stress I recently purchased the third vehicle in 15 months from 5 Star Ford, two new and one used. They could not have made the process easier or less stressful. Eddie Laguana, Shawn Maples and Tut Edwards went out of their way, once again, to take care of me! Even Joe Vazquez who I had purchased the previous new cars from stopped by to say hello. I no longer panic at the thought of purchasing a vehicle as they make every effort possible to make sure the car buying experience goes smoothly and effortlessly. More

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Another Great Experience ! Loved the experience at 5 Star Ford. This is not your typical dealership. From sales to service they allow you to feel like family by showing genuine Loved the experience at 5 Star Ford. This is not your typical dealership. From sales to service they allow you to feel like family by showing genuine care. Eddie is there NOT to sell you but to help you find what you need or in my case what I WANTED!!! Lol. Highly recommended. Dare to compare More

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Best Car Dealer in TX My family an I have been purchasing new cars from Rick Dike at 5 Star for the last 20 Years. I purchased a used car from Rick for the first time and My family an I have been purchasing new cars from Rick Dike at 5 Star for the last 20 Years. I purchased a used car from Rick for the first time and found the experience to be just as good if not better. Awesome dealership experience and awesome deal. Also Will in finance was great and made everything quick and easy. More

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Wonderful, attentive, and kind! John Hilsinger & the rest of the crew at Five Star NRH made the car buying experience hassle-free and relatively painless. He heard what we needed in John Hilsinger & the rest of the crew at Five Star NRH made the car buying experience hassle-free and relatively painless. He heard what we needed in our family vehicle and within 2 days found the perfect one for us (which isn't easy with a family of 6 and 2 dogs lol). Jack in the finance dept was extremely sweet and soft-spoken; made everything very easy to understand. There were no mysteries or questions left unanswered and no surprise fees at signing, payments we can afford. I won't trust my business to anyone else! More

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