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Steve Leveille

Sales Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.3

83 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

23 yrs, 7 mos

4.3

83 Reviews

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83 Reviews of Steve Leveille

May 14, 2024

Dealership Rating

Employee Rating

They gave us great service . The dealership was clean and everyone was super friendly. From test drive to finance it was a smooth process . The dealership was clean and everyone was super friendly. From test drive to finance it was a smooth process . More

by STEPHFOSTER1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Devin Rogers , Joshua Clunie

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May 14, 2024 -

Lithia Hyundai of Reno responded

Steph, we're glad to know you had a smooth experience from test drive to finance at Lithia Hyundai of Reno. Thanks for highlighting our friendly team and clean dealership. Come visit our team again soon!

May 04, 2024

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Employee Rating

I told the sales rep I wouldn’t pay above MSRP for the car. After checking with his boss, Steve, he agreed. When the paperwork arrived, Steve had added a fake “Desert Protection Package” for $1000 (useles car. After checking with his boss, Steve, he agreed. When the paperwork arrived, Steve had added a fake “Desert Protection Package” for $1000 (useless to me as I don’t live in the desert). This is a classic car dealer move. I called and spoke to Steve directly, but he would not honor the deal. Hilariously, claimed his warranty was a dealer “fee.” He said, “we can talk all you want but I’m not doing the deal” we had reached. This is how they do business. More

by Thomas76H

Sales Price Transparency

Recommend Dealer

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May 08, 2024 -

Lithia Hyundai of Reno responded

Thomas, It's important for us that our customers feel they're treated fairly and transparently throughout the entire sales process. Your feedback is valuable as it helps us improve our service delivery. We'd appreciate an opportunity to discuss this further with you directly so we can address any misunderstandings or concerns you may have had during your interaction with us. Please reach out at your earliest convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 08, 2024 -

Thomas76H responded

Scott, here is a more complete account of my experience (which I've posted on Yelp). If you believe there was a misunderstanding, I am willing to discuss it with you. __ I inquired by phone about a Santa Fe hybrid. The sales rep told me they'd want a markup on it, which did not interest me. A few days later he called me -- it's the end on the month, let's make a deal, etc. I told him I appreciated it but I wouldn't pay above MSRP for the car. He said, hang on, he would try to work it out. After the classic check-in with his boss, Steve Leveille, he agreed. When the paperwork arrived, Steve had added a "Desert Protection Package" for almost $1000. These quasi-warranties are a classic car dealer hustle. Check this particular strain out on their website -- it is actually the kind of stuff (spraying down seats etc) that I'd rather *not* happen to my new car. Their "desert protection" is uniquely useless to me since I don't live near the dealership nor, indeed, in the desert. I called and spoke to Steve directly, but he would not honor the deal we had made. He was uninterested, harried, and combative. I'm documenting our conversation here to give you a glimpse. First, he advised me that they don't mark up their cars (the opposite of what his rep had just tried to do -- so apparently *that* was a hustle). He said the warranty is part of their "Internet Price" (a different sales channel that had never featured in my discussions with the rep). I reminded him that we had a phone deal at MSRP. Hilariously, then he pivoted, claiming his warranty is a dealer "fee." In the back and forth, he mentioned that his dealership makes "just" $365 of profit on selling this $1000 warranty (so now you know its real value). He said he'd waive it on future Santa Fe hybrid deliveries, but not on the 6 cars they have now. I confirmed: you're willing to take this position (walking back your deal, and living up to every bad stereotype of car dealers) for a max of $6k in revenue, aka $2200 in profit? His answer: yes. Bear in mind this is a car I was buying at sticker price. He repeatedly said, "we can talk all you want but I'm not doing that deal." This is the sales manager. Or as he called himself, the boss.

May 01, 2024

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Employee Rating

Reno Hyundai has been great as whenever I’ve had a question or issue someone has always helped or gotten me the answer I needed. question or issue someone has always helped or gotten me the answer I needed. More

by DOGFOREVER2

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Dunham, Trisha Stone , Efren Gonzalez-Aguayo, David Lennox

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May 03, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that our team at Lithia Hyundai of Reno has been able to assist you whenever needed. We strive to provide our guests with excellent customer service. Until next time, safe travels!

March 11, 2024

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Very happy with the experience. Never thought I was going to leave with a New vehicle. Thank You, Lithia Hyundai Reno Never thought I was going to leave with a New vehicle. Thank You, Lithia Hyundai Reno More

by marciareneeking

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Devin Rogers, Ryan Ferris , Efren Gonzalez-Aguayo

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Mar 12, 2024 -

Lithia Hyundai of Reno responded

Marcia, we're delighted to know you had a positive experience at Lithia Hyundai of Reno and left with a new vehicle. Thanks for your review!

December 27, 2023

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Employee Rating

I came to this dealership looking at a truck, everyone seemed to be friendly enough. Efren Gonzalez was an absolutely amazing experience on our purchase. We couldn't recommend him enough. When my girlfrie seemed to be friendly enough. Efren Gonzalez was an absolutely amazing experience on our purchase. We couldn't recommend him enough. When my girlfriend is ready to upgrade her car she is going to look for him specifically. More

by uno122

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Efren Gonzalez-Aguayo

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Dec 27, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us! Thanks for the kind words about Efren and our team. Congrats on your truck and let us know if you need anything else!

December 16, 2023

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Lithia Hyundai had great customer service! !The management team was awesome and Mathew Reed was great! !The management team was awesome and Mathew Reed was great! More

by SHEENA1289

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Lennox, Mathew Reed

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Dec 18, 2023 -

Lithia Hyundai of Reno responded

We're so glad to know you had a great experience with our team and Mathew Reed at Lithia Hyundai of Reno! Thanks for the review, we appreciate your support.

July 15, 2023

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Employee Rating

Mgr Steve , and salesman Matt helped me get out of an Outlander I bought at mountain west auto . Thank you . Also David in finance has been helping me cancel the $4000 warranty on the Outlander. Thank y Outlander I bought at mountain west auto . Thank you . Also David in finance has been helping me cancel the $4000 warranty on the Outlander. Thank you guys . David , see you soon ! More

by KENNETHHEINTZ4

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Lennox, Mathew Reed

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Jul 16, 2023 -

Lithia Hyundai of Reno responded

Thank you, Kenneth, for your business and this review. We're happy to hear that Steve and David were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2023

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Life changing, no pressure it's like they really care about you. Very easy so simple about you. Very easy so simple More

by DCHEWIT

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Lance Smith , David Lennox, Kim Murillo, Dawn Vincent, Holly is the best

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Apr 18, 2023 -

Lithia Hyundai of Reno responded

Your satisfaction is our goal at Lithia Hyundai of Reno. We're happy to provide a comfortable and seamless experience for our valued customers. See you next time!

March 22, 2023

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Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle. More

by gkaiser5337

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Holly Jensen , Efren Gonzalez-Aguayo, Bryan Ogg

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Mar 22, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the kind words about our team! We're thrilled to hear you enjoyed your car-buying experience with us at Lithia Hyundai of Reno. Congrats on the Santa Fe and safe travels!

March 15, 2023

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Employee Rating

From the moment I walked in the front door I had amazing service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experien service from Dan. He was able to listen to my needs and allow me to walk out of the dealership feeling like a million bucks. I had a great experience and would highly recommend this dealership. More

by Kriggleman88

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Devin Rogers, Dan Dunham

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Mar 15, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words about Dan! We're pleased to hear he provided an excellent experience for you at Lithia Hyundai of Reno. See you next time!