Stewart Durden

Buying new tires I walked in at 6:30 and asked for the cost of 4 tires. The person at the desk gave me 4 options and advised me of the type of tires on the SUV current I walked in at 6:30 and asked for the cost of 4 tires. The person at the desk gave me 4 options and advised me of the type of tires on the SUV currently, gave me a cost comparison and I made my selection. He advised me it would be about an hour and a half. While waiting for service to be completed I asked Angela McManaman about the are car care program and if I could sign up tonight and get the discounts on my tire purchase. She replied afirmatively, got me signed up and got me 2 rebates on top of that. I was treated very professionally and will drive the twenty miles from Jacksonville for future service requirements More

by IRISHGOLFER52 Verified Customer Verified Customer

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oil change service...beware of hidden charges! I brought my 2014 Explorer in for an oil change. The service was fast and the staff were friendly and courteous. The issue I had was the hidden extra I brought my 2014 Explorer in for an oil change. The service was fast and the staff were friendly and courteous. The issue I had was the hidden extra "Shop supplies" charge that we were not aware of until we got the bill. The price quoted for the service did not include the shop supplies. We got a $49.99 oil change but were charged $22 additional for shop supplies. That is 44% of the cost of the service! Really folks...that is a lot of paper towels, etc. When I asked the service representative why so high he said the state of FL allowed the flat rate charge and that it was applied to every bill no matter what it was. That sounds more like a hidden tax to me. At least you could make the customer aware that they will be charged nearly 50% of their service price extra for paper towels and floor mats before they begin. I got my diesel truck serviced at another business in St. Augustine and the price quoted was the price paid...parts, labor and tax. I am very disappointed about the pricing here. More

by JR.DEBBIE.DAVIS Verified Customer Verified Customer

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Great service My service advisor helps me to choose the best options and services when my funds are tight. He also helps me understand what the service does for my My service advisor helps me to choose the best options and services when my funds are tight. He also helps me understand what the service does for my car and keeps my car running safely for my daily commutes. More

by MARIO.GIL2 Verified Customer Verified Customer

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Very organized and clean. They were very prompt with the scedule that we had set up and every thing was done in a profesional manner. Price was fair and I would not have a prob They were very prompt with the scedule that we had set up and every thing was done in a profesional manner. Price was fair and I would not have a problem returning again. More

by 45WIZARD Verified Customer Verified Customer

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It doesn't get any better! I walk in for a 10 AM appointment at 8AM and drop of my Escape for "The Works" and an "Auto Butler" treatment at Noon. At 10:30 Stuart calls me at st I walk in for a 10 AM appointment at 8AM and drop of my Escape for "The Works" and an "Auto Butler" treatment at Noon. At 10:30 Stuart calls me at states my car is ready for pick up. I mentioned that I didn't have a way to get to Bozard and he sent "Tom" koto pick me up. Now that's SERVICE! More

by dcseery Verified Customer Verified Customer

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Thankful for a good honest dealership Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with yo Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with your service. More

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Basic service Very good service fast honest very friendly staff they didn't try to push all kinds of service on me car was clean and done promptly Very good service fast honest very friendly staff they didn't try to push all kinds of service on me car was clean and done promptly More

by chrisb0112 Verified Customer Verified Customer

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Top notch service! It was time for an oil change and rotation on my Infiniti QX56. I always dread going anywhere for service of any kind. You never know what it's going It was time for an oil change and rotation on my Infiniti QX56. I always dread going anywhere for service of any kind. You never know what it's going to end up costing. Stuart was able to provid me with a very detailed overview of the trucks condition. There were no high pressure sales. With only a few things to keep in mind for next visit. Estimates in hand. I was in and out in just over an hour. I will defiantly recommend Quick Lane to friends and family. Great job! More

by 93cobra Verified Customer Verified Customer

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Poor service experience Went in for simple service which ended up taking 2.5 hours for oil change. Once I picked up my truck there was so much oil and grease on the steering Went in for simple service which ended up taking 2.5 hours for oil change. Once I picked up my truck there was so much oil and grease on the steering wheel and door I had to have someone come out and clean it and my hands before leaving. I tried to speak to Ed Roberts first but he failed to call me back More

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maintiance between quicklube and the main service center excellent care was given to the point of being the first time since I owned my new first 3 years now tha between quicklube and the main service center excellent care was given to the point of being the first time since I owned my new first 3 years now that the proper oil amount was put in the car called Ford they could care less but Boazrd does thank you More

by KKALEX56 Verified Customer Verified Customer

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