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Trisha Stone

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.5

88 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

2 yrs, 6 mos

4.5

88 Reviews

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88 Reviews of Trisha Stone

June 27, 2025

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Employee Rating

Good customer service enjoy work whit people working there clean area friendly I love lithia Hyundai thank you guys. there clean area friendly I love lithia Hyundai thank you guys. More

by ISAACDOMINGUEZ12

Verified Customer

Recommend Dealer

Yes

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Jun 30, 2025 -

Lithia Hyundai of Reno responded

Isaac, we're delighted to hear you enjoyed the service and atmosphere at Lithia Hyundai of Reno! Thanks for sharing your experience with us.

June 08, 2025

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Employee Rating

Your nice as xxxx! Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING Then you rip off a disabled, senior with NO INCOME OF $3000.+ AFTER BUYING 5 CARS 1'ST IN VEGAS & THE NEVER DID THIS, & THEIR THE CAPITAL OF SCAMMING!!! More

by MB7753790203

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeremy Olsen, Tony Roach, Larry Farrell, Cesar Sanchez

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Jun 10, 2025 -

Lithia Hyundai of Reno responded

Mrs. B, Thank you for taking my call today, I appreciate you taking the time to bring me up to speed. I will be in touch as soon as I hear from Cesar. And I will double check the paperwork to make sure nothing was missed with respect to a maintenance agreement. Respectfully yours, Scott Robert Customer Relations Manager 775-682-3352 srobert@lithia.com

May 20, 2025

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They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. More

by Timothy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos

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May 20, 2025 -

Lithia Hyundai of Reno responded

Timothy, we're glad to hear that our team at Lithia Hyundai of Reno provided you with friendly and efficient service. Thank you for sharing your experience!

April 15, 2025

Dealership Rating

Employee Rating

My time at this dealership is always well spent. Everyone that I deal with gives their utmost for us Everyone that I deal with gives their utmost for us More

by KENGLEB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Olsen, Otto Sandoval-Carpio

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Apr 16, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support and hope to see you again soon!

March 29, 2025

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Employee Rating

Good service didn’t have to wait to long had appt ran out of chocolate chip cookies out of chocolate chip cookies More

by MIRANDA.HELEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 31, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. Come see the Lithia Hyundai of Reno team again soon!

March 23, 2025

Dealership Rating

Employee Rating

Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos

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Mar 24, 2025 -

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 13, 2025

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Employee Rating

Always helpful, polite and professional even when they are extremely busy. I have always been pleased with their work. are extremely busy. I have always been pleased with their work. More

by DODGERS150

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Everett Clunie

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Mar 14, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that you've consistently had a positive experience with our team at Lithia Hyundai of Reno. Thank you for your kind words and continued support!

January 26, 2025

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Employee Rating

I sold this car almost a year ago to someone with the same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and em same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and emaling me. I don’t own a Hyundai. Don’t let them get your contact info or they will harass you forever. More

by THESTOWELLS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: None. It wasn’t me.

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Jan 28, 2025 -

Lithia Hyundai of Reno responded

Mr. Stowell, Please accept our apology for your experience. Unfortunately when you sell your car, we don't receive any sort of notification unless you call us, or put a one star survey on our profile. Your contact information has been removed from our system, and we've sent a request to our vendors to do the same. If for some reason you receive any form of correspondence from us in the future, please contact me directly at 775-682-3352, or forward the email to SRobert@lithia.com and I will personally take corrective measures. Cheers to a happy and healthy 2025. Respectfully yours, Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

January 23, 2025

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Horrible experience buying a car from them. I got a new windshield, but after a couple washes the same nicks in the glass are back. I got a new windshield, but after a couple washes the same nicks in the glass are back. More

by BLUMOON1968

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

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Jan 27, 2025 -

Lithia Hyundai of Reno responded

Hello, I'm sorry to hear about your experience with the windshield. I would like to personally address this issue. Please reach out so we can explore available options. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 21, 2025

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Employee Rating

The people are up to date on my auto and work completed on time. With all questions from myself ancered. on time. With all questions from myself ancered. More

by BILL.BONNIE.BURR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jan 22, 2025 -

Lithia Hyundai of Reno responded

Bill, we're glad to hear that our team at Lithia Hyundai of Reno was able to keep you informed and answer all your questions. Thanks for the great feedback!