Trisha Stone

Trisha is great however I have only had problems with this dealership. Everytime I go in, customer service is awful. Ordered parts from the parts department. Never called me. Ended up stopping by and the this dealership. Everytime I go in, customer service is awful. Ordered parts from the parts department. Never called me. Ended up stopping by and the parts guy straight up ignored me. When I asked him if I could get help after 10 minutes of standing 2 feet in front of him... he gives me massive attitude as says he has to get parts to the technicians. Once I got a manager involved, which took another 10 hoops to jump through, it took them 2 minutes to grab my part. Like I have time to wait around for Lythia to decide when it's convenient for them to do their job. As for my oil change service... that took over 3 hours WITH AN APPOINTMENT! When I finally get my car... over an hour past the promised finish time, I see the tech get out of my car covered in dirt and oil. No covers in my car. Seats stained. And the smell in my car was so bad I had to roll down my windows and wait to leave. I gagged multiple times trying to simply roll down my windows. Lythia never apologizes. Never cares. Over charges. Lies about services rendered ot needed. Sales is just as shady. Drive to Carson City Hyundai. They even wash your car as a courtesy More

by John.warren.smith.1983 Verified Customer Verified Customer

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People were very nice service was great 👍 I was pleased with the work they did 😀. with the work they did 😀. More

by warreneric.ew366 Verified Customer Verified Customer

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Had a recall notice on my vehicle. I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anyt I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anything about services they provide, so transferred me to a service person that didn't ever pick up the phone. A couple days later, I receive a call confirming an appointment I never made. Since I needed the recall serviced I accepted the appt and they said it would take a couple hours. 2 and a half hours in I called the dealer and was informed they were having trouble performing an update and couldn't get my car out of park. They offered me a loaner vehicle(that I had to refuel) and said it might be at least a day. I asked if they could at least wash the car for the delay and they said absolutely. So I drove the 30 minutes home and immediately received a call saying I could come back and pick up the vehicle. When I picked the car up, of course they hadn't washed it. It's an older car and it was a recall, so I get it that I wasn't going to receive concierge treatment but it took way more time than promised, I had to pay for fuel in a loaner because of their delay, and they lied about the car wash. On top of that I forgot 2 bags of chips in the loaner and they never said a word. Just another shady dealership doing the bare minimum. More

by jayschauer Verified Customer Verified Customer

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Everytime I've gone to this dealership, they are always trying to get more money out of me. They prices are overpriced compared to other dealers. Will not be coming back. trying to get more money out of me. They prices are overpriced compared to other dealers. Will not be coming back. More

by Rocketsmom Verified Customer Verified Customer

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Reno Hyundai has been great as whenever I’ve had a question or issue someone has always helped or gotten me the answer I needed. question or issue someone has always helped or gotten me the answer I needed. More

by DOGFOREVER2 Verified Customer Verified Customer

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It was a good experince theay took care of all my needs and on time with every thing and on time with every thing More

by J.ARVIN Verified Customer Verified Customer

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The sales department is the worst I have experienced before . I have been with you guys for many years and this was the worst year yet. before . I have been with you guys for many years and this was the worst year yet. More

by ANGELAMISSMARIE Verified Customer Verified Customer

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Trisha is very helpful, friendly and efficient. I was very satisfied with my maintenance appointment. I was very satisfied with my maintenance appointment. More

by Judyboxer22 Verified Customer Verified Customer

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I have always had a horrible experience and I can't wait to be able to get rid of the car I have so ill be done with your dealership to be able to get rid of the car I have so ill be done with your dealership More

by DAIVYON013015 Verified Customer Verified Customer

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Compared to some of the horror stories I read online regarding the Theta II issues and how those dealerships are treating their customers, this experience with my leaking transmission was very good. regarding the Theta II issues and how those dealerships are treating their customers, this experience with my leaking transmission was very good. More

by Zstefun Verified Customer Verified Customer

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