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Trisha Stone

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.5

87 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

2 yrs, 6 mos

4.5

87 Reviews

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87 Reviews of Trisha Stone

March 05, 2024

Dealership Rating

Employee Rating

I have always had a horrible experience and I can't wait to be able to get rid of the car I have so ill be done with your dealership to be able to get rid of the car I have so ill be done with your dealership More

by DAIVYON013015

Verified Customer

Recommend Dealer

Other Employees Tagged: Trisha Stone

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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, We're disheartened to see that you are not satisfied with our team. We strive for excellent customer service in every aspect of our dealership. Please reach out so we can discuss this further and see how best to address any issues you may have had with us or your vehicle. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

March 03, 2024

Dealership Rating

Employee Rating

Compared to some of the horror stories I read online regarding the Theta II issues and how those dealerships are treating their customers, this experience with my leaking transmission was very good. regarding the Theta II issues and how those dealerships are treating their customers, this experience with my leaking transmission was very good. More

by Zstefun

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Trisha Stone

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Mar 04, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that your experience with us at Lithia Hyundai of Reno was a positive one, especially considering the issues you were facing. We strive to provide excellent service and make our customers feel valued. Thanks for sharing!

February 26, 2024

Dealership Rating

Employee Rating

Always professional, on time and thorough. Staff is helpful and courteous and keeps you informed of the status of your vehicle. Staff is helpful and courteous and keeps you informed of the status of your vehicle. More

by MSDOBLE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Trisha Stone

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Feb 27, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with our team at Lithia Hyundai of Reno! We always aim for professionalism and timely service. Thanks for the review, we appreciate it!

January 19, 2024

Dealership Rating

Employee Rating

Great service, friendly knowledgeable staff. My car was ready and washed when I was promised. My car was ready and washed when I was promised. More

by BAILEYBICHON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Trisha Stone

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Jan 19, 2024 -

Lithia Hyundai of Reno responded

Bailey, We're happy to hear your recent service experience was friendly, knowledgeable and efficient. Thank you for choosing to work with us at Lithia Hyundai of Reno. See you next time!

January 16, 2024

Dealership Rating

Employee Rating

Always treated well, work done as promised and in the time frame given Never a problem when I go in time frame given Never a problem when I go in More

by MARC9157

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Trisha Stone

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Jan 16, 2024 -

Lithia Hyundai of Reno responded

Hi MARC9157! Thank you for choosing Lithia Hyundai of Reno. We work hard to provide our amazing customers with fast and efficient service. We look forward to serving you in the future. Have a great day!

January 16, 2024

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Employee Rating

Very friendly and efficient. They take good care ofy car. I would trust them to advise me in the purchase and maintenance of any cars I might have in the future. They take good care ofy car. I would trust them to advise me in the purchase and maintenance of any cars I might have in the future. More

by DOREENGSMITH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Franceschini, Maegan Minetto

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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Doreen, we're glad to know you had a positive experience with our team at Lithia Hyundai of Reno. We appreciate your trust and look forward to assisting you in the future!

January 16, 2024

Dealership Rating

Employee Rating

It was very smooth, and the personnel were really attentive in every aspect. Larry and Garrett gave the extra mile just to help me and my needs. attentive in every aspect. Larry and Garrett gave the extra mile just to help me and my needs. More

by SAYLO17

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Trisha Stone

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Jan 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that Larry and Garrett were able to assist you effectively at Lithia Hyundai of Reno. Going the extra mile is our standard! Thanks for acknowledging their efforts, we will pass it along. Until next time, safe travels!

January 16, 2024

Dealership Rating

Employee Rating

Great Customer Service Attention to details Listen to our concern and provide suggestions for better keep our SUV running concern and provide suggestions for better keep our SUV running More

by FPM2007

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Trisha Stone

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Jan 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with our team at Lithia Hyundai of Reno. We always strive to provide excellent customer service and helpful suggestions for your vehicle's upkeep. Should you need anything else in the future, please do not hesitate to reach out.

January 14, 2024

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Employee Rating

I appreciate your services and the time to wait for my car was good,completely. car was good,completely. More

by MACHELLE79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Franceschini

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Jan 15, 2024 -

Lithia Hyundai of Reno responded

Hi Machelle! Thank you for this amazing review. We are thrilled to see that your visit was time-efficient. Stop by and see us if you ever need anything else.

January 07, 2024

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Employee Rating

Always friendly and I don’t worry about my car will always buy here great service always buy here great service More

by ALICEMGARCIA911

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 08, 2024 -

Lithia Hyundai of Reno responded

Alice, thank you for this awesome review! We always look forward to assisting you and your vehicle. Should you ever need anything else, please let us know.