The dealership had a very friendly and welcoming atmosphere; the staff were very knowledgeable and willing to help in any way possible. The sales associate Jeff exceeded my expectations in all aspects. Very patient and detail oriented when helping me purchase my vehicle. I never felt rushed or pressured at any given time, and would definitely recommend this dealership and to ask for Jeff if going to make a visit.

Jeff C at North Bay Hyundai was fantastic to work with. He was able to recommend a model based on my needs and even found me a gem of a car! It really simplified the process!

I had emailed the salesman (Mike) inquiring about ordering in a Nissan Versa. My wife and I went in to talk about some details. Not even 5 seconds after we sat down he immediately was up selling us to a Sentra. We decided we’d keep an open mind and he showed us one of the two on the lot. He was blabbing on and on about how amazing they. To be honest I completely zoned out once I had seen the massive scratch on the roof of this supposedly “brand new car”. He never once showed us the other one on the lot, we felt after it was a little suspicious considering my wife and I are young we felt he was trying to dump it off on us, he also was talking to us like we’re stupid. He was very pushy with getting us to do a test drive in a few days we declined and went back to his office to get some financing paper work for the Sentra and the Versa. Right from the beginning i was very up front and stern that I have no intention of getting anything other than the S trim. I specifically said “I want the bare bones” After we left I had noticed he gave us the financing sheet for the SV trim. I emailed back the next day and asked for the S, he then proceeded to send us the S+ and on top of that tacked on a paint that was $300 more that we never asked for. Needless to say after seeing how sneaky he was, trying to throw in extra stuff without our consenting to it we took our business next door to Mitsubishi and we’re treated amazingly.

Worst dealership I've ever dealt with. It took forever to make the purchase and their after sales customer service is terrible. They were very little help when an issue came up with the truck the very next day. And it is almost impossible to get the manager on the phone. Also his voicemail is full so you can't leave a message. I emailed, but never heard back.

ou have to give one star, otherwise it would be zero. Don't go to NORTH BAY NISSAN if you pay attention, read contracts, take precautions, ask questions, consider yourself an intelligent consumer, and enjoy being treated with a modicum of respect when parting with a huge chunk of your hard-earned money, It will not go well for you. I could write volumes about it, but you didn't come here for War and Peace, so here's the Cliff Notes. In our quest to get my wife a used Chrysler Pacifica, we found one at NBN and the price was decent and they weren't forcing us to add a bunch of after-market dealer add-ons (the one positive thing in their favor). Then they found out we weren't financing, and suddenly things changed. BOTTOM LINE: The folks at NORTH BAY NISSAN -- Jasper (salesperson), Dave, and Cesar (managers) and Assis (finance manager) pressured us repeatedly, lied to us, tried to trick us into signing inaccurate documents, misrepresented the car as "Certified" and having been through inspection and detailing (it hadn't), grumbled about us getting our mechanic to look it over (a legal right), unapologetically did not honor promises about pick up date, failed to call with updates, and treated my wife disrespectfully. We finally got the car nine full days after she paid for it. They did, with us making constant trips to the dealership to ask for updates, make the repairs. It should have been a really exciting and wonderful occasion for us -- my wife getting the car of her dreams. But we were merely relieved that the trauma had ended. Even though we got the car we wanted at a decent price - the treatment we got made it the worst car-buying experience either of us has ever experienced. There is good reason to believe the most recent one and two star reviews here, and the 96 (and counting) one-star reviews on YELP. Read at least some of them.

This company is really bad they sell you a used car have you sign a form that it was never used as a rental car but I find paperwork in the glove box after buying it that was rental car paperwork. Also they charged me $660 to reg the truck but when i go my reg in the mail they only paid DMV $50 to just change the name of the owners. That to me is shadey exspeailly when they no that if Reg renewal is not less than 60 days you only pay for the name change of $50 not $660.