Christina of Rodland Toyota was super helpful and a pleasure to work with. She took a personal interest in our situation and worked with us to make the deal happen!

TRUST is the most important attribute of any service provider, without trust, how do you know what you paid for was performed correctly or at all. I have been a customer for over 10 years, several Toyota cars have had most if not all service preformed at RT. Last April I had a 95K major service performed at RT on my 2013 land cruiser. Recently due to scheduling issues I had an oil change done at a different provider and they provide objective tests showing that my brake fluid needed replacing and the emergency brake need adjustment. This of course raised concerns since it’s been less than 10k miles since the major service that specifically noted both these items where performed. It took several phone calls to get RT’s attention and for them to call me back. We set up an appointment to have them look at this. At that appointment I was told there was nothing wrong with the brake fluid, no test, they just looked at it. Fine, I’m not an expert, but I did have photos of the results from the test at the other service provider. I asked what they could do about this, they accused the other provider of dishonest practice and said they could do nothing since there was no evidence of a problem. Well, there are several inexpensive tests for brake fluid condition, I ordered them on Amazon, about $100, I was not going to risk my safety or my extremely well-maintained Land Cruiser, not a big deal. The test showed them to be correct, the brake fluid is acceptable (< 1% water content and no corrosion). BUT THAT IS NOT THE POINT. A good service provider would have: 1. Returned my calls and text messages. 2. Addressed all the issues identified, brake fluid and emergency brake, by offering to test the fluid and adjust the e-brake. 3. Respond to my email regarding my concerns. I noticed that they respond to most reviews posted with almost the exact same verbiage, in other words, they just don’t care

I am disappointed with Rodland Toyota. While the sales team was pleasant and easy to work with, Rodland’s management’s customer service is far from what I would have expected for a multi-generation owned Toyota Dealership. I recently purchased a 1 owner clean CarFax 2016 Sequoia from Rodland. The car is in nice condition and as best I can tell mechanically sound. The problem I had has to do with Rodland stating that an alignment had been done on the vehicle prior to them putting it on the lot for sale. When I was driving back to West Seattle on I-5 from the Rodland Toyota dealership in Everett, I could tell the vehicle was pulling to the right and vibrating slightly at speeds in excess of 60 miles an hour. I brought the vehicle to Les Schwab in West Seattle before getting home in order for them to check the alignment. As I suspected, the alignment was off by quite a bit, enough to require a full front end adjustment. When I asked Rodland Toyota to reimburse for the $120 alignment, their comment was that I didn’t buy a new car and the sale was “as is“. This is not about money, this is about customer service. Rodland said an alignment has been done on the car before they put it up for sale. I question Rodland’s management and their commitment to customer service. More importantly, I question their honesty and integrity.

Christina is the best, she's honest and knowledgeable and so nice! If you want a fun, low-pressure car buying experience she's your gal!!!

The service department is a JOKE. They can't troubleshoot their way out of a paper bag. I brought my car in because I had a problem. I paid for them to diagnose my problem and they told me nothing was wrong and if it continued to bring it back in a couple days. Well the problem continued so I brought it back. After another diagnosis they told me I had to replace a part. I paid to have that part replaced and low and behold, i still had the SAME problem. The manager informed me that i must have another problem that is causing THE SAME PROBLEM because the part they replaced was defective. I spent 1800$ and I still have the same problem I came in with. DO NOT take your car here if you value your money, because they just throw parts at your car and hope they fix it and then come up with ways to tell you they need more money in order properly diagnose your problem. Save your money and spend it elsewhere.

This service department did not make a good first impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accepted the first time. I felt valued and that is important to me. I will return in the future for my car maintenance. I do like the fact that you don't have to make an appointment for service work and they have a wonderful lounge for people waiting for their car to be serviced. I gave them a 4 star rating only because of my first experience. They earned a 5 stars on this latest visit.