The service department is a JOKE. They can't troubleshoot their way out of a paper bag. I brought my car in because I had a problem. I paid for them to diagnose my problem and they told me nothing was wrong and if it continued to bring it back in a couple days. Well the problem continued so I brought it back. After another diagnosis they told me I had to replace a part. I paid to have that part replaced and low and behold, i still had the SAME problem. The manager informed me that i must have another problem that is causing THE SAME PROBLEM because the part they replaced was defective. I spent 1800$ and I still have the same problem I came in with. DO NOT take your car here if you value your money, because they just throw parts at your car and hope they fix it and then come up with ways to tell you they need more money in order properly diagnose your problem. Save your money and spend it elsewhere.

This service department did not make a good first impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accepted the first time. I felt valued and that is important to me. I will return in the future for my car maintenance. I do like the fact that you don't have to make an appointment for service work and they have a wonderful lounge for people waiting for their car to be serviced. I gave them a 4 star rating only because of my first experience. They earned a 5 stars on this latest visit.

I brought my prius C in to have tail lights checked out. They were not working. The service dept told me all my lights were working and sent me on my way. I get home and check myself - still no tail lights. Come in 2nd time and gave them the 6 reasons tail lights wouldn't be working and wanted it fixed this time. They found a bad bulb and replaced it and showed me a picture of another bulb where the socket was melting. I said that I felt that was a priority as any wir heating hot enough to melt plastic could start a fire. Megan said I should be okay as I didn't drive much. How can I trust these people again. First time they lied to me and said all lights were ok.Tail Lights at night are not optional. Second time wiring running hot enough to melt plastic - fix it sometime as you don't drive much. I would also report that they gaslighted me. I'm trying to explain what was out and they acted like they had no idea what I was talking about. Is this behavior reserved for 75 year old women?

They only sell vehicles with high mark up dealer added worthless "protection packages to the tune of $4-5000. Would not give price quotes ahead of their high pressure showroom tactics. Not interested and we moved on to a reputable honest dealership.

Greatly enjoyed working with Jesus Vasquez at Rodland Toyota of Everett!! This was the most pleasant experience buying a new car we've ever had. Jesus was very helpful and straightforward, and we particularly appreciate the "no surprises" transaction - everything went smoothly and Darci was fantastic with the paperwork. Highly recommend this dealership and Jesus, and would definitely purchase from them again!!

Recently purchased a new RAV4 (2023) at Rodland and was having a difficult time with the technology on the dashboard screen. A few weeks later visited the dealership to seek help. One of the salesmen, Brandon, kindly took time out of his morning to spend time with me and patiently walk me through the process of connecting to the computer, etc. He was not my salesman and, despite the fact there was nothing in it for him to help me, he gave excellent customer service. He was very knowledgable, patient, and cheerful throughout our interaction. He even took additional time to answer my questions about other aspects of the vehicle. In a world that seems increasingly more focused on, "What's in it for me", it was delightful to meet a young man who's focus was, "How can I help you?" If I ever buy another car here, he will be my sales guy.