1096 NJ-17
Ramsey, NJ 07446
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service Dept.
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Dimitri was very precise and straightforward . He did what he could. I believe I have a closer connection for future deals.
Had another fantastic service appointment experience with Caroline, at Prestige Toyota! After years of working with Caroline as my service advisor I can certainly say that the service experience is second to none! I always leave confident and worry free knowing all my questions and concerns are answered/resolved.
I arrived for routine service. The service advisor (Jeff) informed me that there was an open recall and asked if I wanted to have that taken care of at this appointment. Since it would add significant time to complete, and therefore to the wait, Jeff offered to provide a ride share to take me home and pick me up once all the work on the vehicle was complete. Obviously, I preferred to wait at home instead of the dealership, so accepted the offer. I thought that action demonstrated superior customer service.
Chris D’Onofrio was efficient, friendly and fun. We randomly went into the dealership without an appointment and were connected with Chris. The second we approached his desk he had us laughing and made us feel relaxed. We found a truck we loved and he helped to negotiate a price and made it happen for us. Within hours we drove home in our dream truck. We’d like to send out a huge thank you to Chris for a pleasant and fun experience and a job well done. Such a great salesman and a great dealership. We would highly recommend Chris and Prestige Toyota to all our friends and family.
Recently purchased a car and was helped by Chris. He was fantastic. Helpful throughout the entire process, answered all our questions, and even helped us with the car insurance bit. He has a great sense of humor and helped make what could a been a stressful day buying a car not that stressful.
I am more than pleased with the service I received today. This is my second free service as I bought the car in January very pleased with the timeliness, and the speed of it was completed.
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