Rudy provided outstanding service at Smithtown Nissan—professional, knowledgeable, attentive, and made the entire process seamless.

This was by far the most professional and genuinely helpful dealership I have been to. The communication and follow through made the process feel effortless.

Easy to schedule service, clean waiting area, work gets done quickly and in a timely fashion

I'm an 800 credit score. Smithtown Nissan is the most disreputable company I have ever done business with. They are great a point of sale. They are the absolute worst after sale. I've bought at least 30 new cars in my life, never will I do business with them again!! The only thing , nice I can say is Cole Biondo, an insurance broker works out of there- he saved me over $2000 on my 2 vehicles!!BUYER BEWARE WHEN DOING BUSINESS WITH SMITHTOWN NISSAN

Tom S went above and beyond to make sure my car was taken care of.

I recently visited this dealership regarding a used Toyota Sequoia TRD Pro and left extremely disappointed with how the situation was handled. After placing a $200 deposit, the salesperson I was working with became completely unresponsive despite multiple texts and calls. When we followed up regarding the status of the vehicle and refund of the deposit, communication remained unclear and the deposit was not returned. When my father called to speak with management to resolve the issue, he was placed on hold, disconnected, and then spoken to in a dismissive and rude manner by a manager who did not even provide her name. This experience showed a lack of professionalism and basic customer respect. Steve was helpful during initial discussions, but overall the follow-up and customer service were unacceptable. I would strongly advise others to ensure clear communication and refund policies before leaving any deposit here.