While searching for a part online, I came across Midlands Toyota. They had the part in stock at a very competitive price and a reasonable shipping cost. I placed the order, but a few hours later, I received a call from Martin in their parts department stating there was an issue with the shipping estimate. Martin was highly professional and courteous, explaining that the system that generated the estimate miscalculated the shipping and that the actual cost was significantly higher. I work in internet-based technologies and know quite a bit about e-commerce, while working on cars is a hobby, so I understood Martin's explanation. What I truly admired was that although not his or Midlands's fault, he owned the error. Made the adjustments needed and shipped out the part at a cost we both agreed on.

Online Parts Department are "bait & switch" experts. Placed order, sat in queue a few days. After enquiring on ETA, received this note, nothing regarding ETA which was becoming a problem since a vehicle was down without the parts. It has come to our attention that your order has inaccurate pricing. Once we have packaged up your items for a safe delivery the dimensions have changed, increasing the freight in your order In order to ensure you receive your products please see the updates to your order. Totally unacceptable and made worse by now having to start all over, my funds are tied up for 2 weeks and Midlands Toyota does not honor its online orders. Zero stars - not responsive and will not provide phone numbers

First time buyer experience, complete one star. Accompanied my daughter at this dealership in purchasing her very first car, she did all the necessary research and decided to purchase a new Toyota Corolla, excited as she was, nervous energy soon got the best of her. We negotiated what she and I both felt like a fair deal, however this is where the rubber literally meet the road. Financing was a breeze as she has always been a good Stuart of her blessings. Nevertheless, upon the final stage of signing the paperwork, (monthly payments and interest rate) already agreed upon, the finance mgr on his iPad zoomed in on the truth in lending statement as to conceal finance charges and interest rates. I quickly noticed this and gently pinched the iPad to reveal a full view. And folks there is was, she had much lower payment that we agreed upon earlier. Now this would ordinarily not be an issue, but when I asked the finance mgr about it he stated that they made an error in her favor and this was indeed her new payment. I immediately felt deceived, as this amount was a pre packaged extended warranty that we just spent the last 2 hours debating and decided not to be in her best interest as she would not have the car that long and it would be a total waste of money. He even displayed the brochure and verbalized that he could give us the platinum plan for a mere 8 dollars a month more; only because he already pre packaged the gold plan into the loan. When I asked Todd Finance mgr about this he ensured me that he’s been doing financing for over 20 years and either I was mistaken or could not understand. Yet I understood perfectly, he pre packaged a loan that included a warranty that was basically useless at this point, he never discussed this warranty, we never agreed nor was there any resemblance of a verbal agreement to send that additional amount to the bank for financing. This was by far Midland Toyota attempt to PREY upon a young unsuspecting Afro-American Female in an attempt to line their pockets.

I made a purchase but put in my wrong address and sent an email to Midlands Toyota to let them know my address was wrong, they immediately replied to the email saying they had corrected my address. I am very satisfied with service.

A followup on my review dated 1/17/23.... After having another mechanic look at the vehicle, the oil pan bolt was put on the last time by the dealer so tight it pulled the female part out. This dealer has now broken two oil plugs. Since MIDLANDS TOYOTA took over DICK DYER, and the oil change was performed by DICK DYER that broke the bolt, MIDLANDS TOYOTA will not take responsibility. We've always been so pleased by Dick Dyer, and kept taking our cars there because of the service advisors. But, new management, and incompetent and reckless mechanics have given us pause. I always thought I would buy my next Highlander from there BECAUSE of and ONLY BECAUSE of the service department. That is no longer the case. Buyer beware.

Service Department seems a bit shady now. We have two Toyotas, bought and serviced at Dick Dyer. The last time each vehicle went in for service, we were told the OIL PLUG is STRIPPED and we need a new oil pan. Same thing for two different vehicles.. One vehicle, they admitted they did all of the service, so they replaced the oil pan at no cost. The other vehicle, they didn't do all the service, but did perform the last oil change, and they're telling us the oil plug is loose and the seal is leaking, and want $800 to replace the oil pan. That vehicle is parked in a garage, and there is no oil on the garage floor. We opted to not get the oil changed yesterday, and looked at it at home. The oil plug IS NOT loose, there is NO LEAKING whatsoever. After researching service department scams, this is on the list. We received GREAT service for 10+ years from Dick Dyer. At best, the service department is stripping the oil plugs during the performance of an oil change, at worst, they are conducting a scam. Either way, something has changed and they are untrustworthy now.