I was under the impression that certain add-ons would be included in my purchase, but they were not, and management showed little interest in addressing the issue. When I sought legal advice, I found that resolving the matter through arbitration would be costly and impractical. This dealership is independently owned and not a corporate Toyota dealership. I purchased two vehicles totaling approximately $150,000 on the same day, traded in a car for less than I could have sold it privately, and added service agreements, warranties, and GAP insurance totaling around $12,000. I also financed through the dealership at their request, despite preferring to pay in cash. The customer service was great until the paperwork was completed. Afterward, I encountered unprofessional behavior, and commitments such as detailing the vehicle and providing a full tank of gas were not honored. When I inquired about the add-ons, I was told they were never promised, despite my clear understanding otherwise. Additionally, the titling of the vehicles was not handled correctly. This review reflects my personal experience and is shared for informational purposes only.

James was great! He deserves a big ol' bonus. It is rare to find a salesman of his character. I believe he genuinely cares about his customers and is an excellent representative for the Toyota brand. He was also quite thorough and knowledgeable when walking us through the various settings inside the car as well as explaining outside features. Because we're all the way down in Aiken, we will likely look local first when it is time to purchase our next vehicle, but if we aren't able to find what we need, I will have no problem driving the 1.5 hours to Columbia again (especially if James is our salesman).

I want to express my deepest gratitude and appreciation for Dennis Risher. Although I did not purchase my vehicle from Dennis, he is the only person who helped me after I talked to multiple people at Toyota. When I purchased a Camry, the dealership was to get me a second key, one floor mat, and a pin stripe. I was told by my salesman that the Toyota Corporation would mail me a second key, and the dealership would program it. No key was ever sent. I called Midlands several times and talked to several people and could get no help with the three items owed me; that is, until I talked to Dennis. I live within range of the dealership where a person from Toyota will pick up and return the car. As I am disabled, this type of service was important to me. Dennis came to my house, picked up the car, and returned it the same day with all my missing items. I highly recommend seeing Dennis Risher when you go to Midlands for your car needs. 5 stars for Dennis! He will not let you down!

I have been a regular customer at Midlands Toyota, In early November 2024 I purchased my 4th new car and the finance staff never completed their paperwork, the DMV can not find the car under my name and can not issue the plate for me, I have 2 more days for my temporary registration to expire, then I can go to get a plate from the DMV because of Midlands delay, I will probably not be able to drive my car until this issue is resolved, other than the 4 trips to DMV to figure out what to do, super not satisfied of the experience, I would recommend not leaving the dealership before seeing a proof that the paperwork was completed :(

Service department tried to rip me off for $4000. They told me my rack and pinion had leaked on my anti-knock sensors causing them to go bad. They told me it was no use replacing just the sensors as they will just get oil on them again and fail. This is a physical impossibility. The anti-knock sensors are under the intake manifold on top of the engine. The supervisor said they guy was mistaken, and an error code showed both bank 1 & 2 sensors are bad. I have a code reader too. It showed only one bad sensor. A google search showed that the most common fault is a mouse chewing the wires due to a hole in the from of the manifold. With a flashlight I could see the mouse nest. I removed the manifold myself and repaired 3 wires chewed completely through. For the cost of an intake manifold and throttle body gasket, my check engine light is off, and it purrs again. Even though I paid for an oil change, they sent me home with the power steering below empty. When I complained, they sent someone over to fill it up. I took it on a 4 hour drive, it didn't appear to use any fluid. I won't use this dealership again. They are dishonest!

Be sure to do your homework when dealing with this dealership. They will try to rip you off. They wanted to give an 11% interest rate with a 747 credit score, knowing we qualified for the best interest rates. I still think we got ripped off but it is what it is. I would NEVER purchase another vehicle from this place. We wanted to support a local dealership but we usually go to Charlotte to buy cars. We also only got one key and that has been challenging. Buyer Beware is all I can say about these people.