I had my previous 2016 Honda Accord serviced at this loction pretty much as needed and when it came time to purchase a new Honda Justin Cavazos has the best. He worked with me at every opportunity and gave me the best options possible. He is hand in glove to the service department. I am very thankful, grateful, and truly appreciative of the individuals that comprise the the service department of this dealership. It starts at the top with a genuinely knowledgeable one of a kind honest Service Manager who's main goal is helping the customer solve their issues. Bill Seifert is patient, understanding and problem solving oriented with the goal of helping the consumer. He has cultivated a team in the service department that is stellar. Everyone from Alexia Olivo, Noah Morales, Lacye Lanning, to Shelby Longoria (special accessories) are so easy going, professional, welcoming and focused on providing the best service possible. They confront somewhat difficult and uncomfortable circumstances of addressing mechanical issues and communicating options without being pushy. They are kind and thoughful and maintain professionalism. They under promise and over deliver. Proper time lines for service work be it quick or long are addressed upfront. The cost of serviecs are presented as options on the table honestly. You can not ask for more. This is my go to service center for my Honda. Any future purchases and services conducted will be made here for my vehicles moving forward.

I took my CRV in for an oil change. Steve helped me this time. He was most helpful in determining when other services should be done. I trust the service department at Northside completely.

Thank you, Mark, for taking care of me and figuring out what was wrong with my car!

Lacye Laning, Service Advisor is the service advisor who always helps me. She is knowledgeable, professional, helpful, and trustworthy. The work she provides has been great. I can’t say the same for the lady the phones roll over to when the service advisors don’t answer because they are busy. Whoever that lady is, she is rude, unprofessional - perception is she doesn’t care about the clients. I don’t think this is their operator, I think it’s someone in the service department. I will not hold this against Lacye and the dealership, I hope they address it since I included it in this part of the review.

Great service - listened to my needs and followed through in a speedy time. I was very pleased with the speed it was completed.

I bought my car from her and now she’s my service writer. Totally trust her. She’s fabulous!