300 N Central Expy
Richardson, TX 75080
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sales Dept.
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Clay Cooley did a great job finding the issue with my car and my service advisor Kari helped me out by finding me a loaner car and keeping track of the work. We will go back to Clay Cooley for work on our VW cars even though the warranty is now out.
Very professional, Kari Hall great. The wait was filled with nice refreshments and magazines as well TV. Overall, a good visit.
I had the pleasure working with this team. A great customer service. Awesome employees definitely need a raise
Employees are always nice and attentive. The ability to pay on my phone was great because I didn’t have to stand in line after getting my car serviced.
Daniel was very helpful getting my car in and addressing all of my concerns. I stopped in for an oil change without an appointment and was able to get in quickly. I was looking for a new dealership based on my last experience at another VW location. Really the service dept is the most important part of a dealership in my opinion. I was pleasantly surprised at how spacious and comfortable the waiting area is with various coffee options, water, juice etc for while you wait. I appreciate getting the video from the service tech on what they found that is in good shape plus items that may need to be addressed also (not all dealerships provide that helpful video). Afterwards Daniel went over all of the recommendations in detail that the technician had and helped set up a follow up appointment for the next scheduled maintenance plus a couple of additional items that the tech found. Great experience!
Hailey is and forever will be amazing, she understood my price range and my needs and got me what I needed. I’ll definitely be recommending this location and her to other friends and family.
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