I had a very disappointing experience with Subaru of Boise. I emailed inquiring about a 2026 Subaru Forester listed at MSRP of $41,500, explaining that I was interested in one vehicle now and another in about a year and a half for my other child, to keep things fair. I was upfront, serious about buying, and simply asked whether there was any flexibility on price. The sales representative, Noah, immediately seemed put off that I even asked about a discount. He offered to show “invoice pricing,” and when I pointed out—accurately—that dealership invoice pricing does not reflect the dealership’s true end cost, the conversation went downhill. I requested that he speak with his GM or sales manager to see if anything could be done. After some back-and-forth, instead of continuing a normal negotiation, I was told that Subaru of Boise would not do business with me at all. I am just a customer asking questions and trying to make a large purchase (actually two). As a result of this interaction, Subaru of Boise has now lost the potential of approximately $83,000 in sales across two vehicles. Being shut down completely for attempting to negotiate was unprofessional and unnecessary. If Subaru of Boise is only interested in customers who don’t ask questions or discuss pricing, that should be made clear upfront. Unfortunately, this experience ensured I’ll be taking my business elsewhere.

Not sure where to begin with my experience. I gave the dealership the opportunity to make it right. Purchased three vehicle vehicles within a year and all three vehicles they managed to not do the financing paperwork correctly and/or managed to shred documents causing us to have to re-sign documents. Along with misinformation between bank and dealership that had to be corrected. I could understand once, but not three times. Car wash was not working properly upon delivery, causing thick water spots On vehicles that had to be cleaned. Incorrect information provided on rental program for Solterra. In all the vehicles and dealerships I’ve went to over the years I’ve never had an experience like this.

Complete service done efficiently and timely. Car drives like new again. Mileage is much improved. Thanks, Doug A. for a very professional job.

I had to bring my Subaru Outback in because of an oil leak that was going to be covered by the extended warranty. The repair was $4,000 (but covered) on a car that is only 3 years and 2 weeks old and has 50k miles on it. I picked it up after hours and the same warning light that I brought it in for is still on stating 'low oil level'. They had the car for seven days. I'm disappointed that for a $4,000 repair and keeping the car for an entire week that they can't get the problem fixed or were too lazy to reset the 'low oil level' light. So, now I have to drive it all the way back to the service department after work tomorrow. Additionally, they didn't even call when the car was ready; I had to call the service department to ask for an update after 6 days and was told 'Oh yes, the car is ready now.' I would have hoped they would call me since I'd been without my car for almost a week.

Very pleased how smoothly my purchase went.i appreciate the sales staff and how pleasant Peter was

I had a great experience at Larry H Miller Subaru. Ryan was fantastic and made my first car buying experience a breeze.