After having an appointment to test drive a pre owned certified vehicle and driving 2 hrs to meet Patrick, not only he was not at the dealership, the staff lied to me and stated that he was off that day. Couldn’t find the keys of the car that I wanted to take for a test drive. Cliff was very indifferent to the inconvenience that I encountered. After driving 2 hrs back home, got a test for Patrick apologizing for the confusion, keys were at his desk and he had to step out. However nobody knew about it. DO NOT waste your time with this bunch of unprofessional individuals

Every thing was perfect, except that someone took my handicapped parking placard either an employee or one of the tradesmen who were working on the building.

After having my tires rotated and purchase a new tire, they forgot to tighten them and wanted to charge me for additional balancing . The attitude in the service technician has always. When poor and cocky. When I asked to speak to the service manager he never got on the phone. So I will never purchase or service another car in this dealership.

Went to buy a denali pick up. They said I was approved. They wanted my trade in but it was home. I sold my truck to someone else and they still kept saying they wanted it and that they got me approved. I've gotten several denied letters so they lied. I'm glad I didn't give them my trade in and that I didn't sign any papers

Just completely disappointed in so many aspects. For my original lease I had to threaten to walk out before they would come back with a reasonable price. There is no price transparency at all, it’s all smoke a mirrors. I was getting close to being over my mileage on the lease near the end so I tried multiple times to work a deal for a new vehicle and they just couldn’t show me any value. Took the sales person (Brian Kelly) multiple contacts through phone calls, emails etc. to even call me back. Finally I set an appointment and said we are buying/leasing a car today no matter what…you guys can work with us or we will go elsewhere. After 90 mins of jerking us around we left, went to a different dealership and leased a vehicle. I recommend not wasting your time here and going to a dealership that actually cares about their customers. Can’t even understand how this type of mentality exists in a sales world. Don’t even get me started about their service department, suffice to say avoid at all costs.

The SUV has problems upshifting when shifting to accelerate. I have to give it a lot of gas, otherwise, the car "lurches" continually. When I asked them to look into this, I was told this is normal behavior. The only time I have ever felt problems like this is when the vehicle is low on transmission fluid, and the SUV was not low. No other vehicle I have had has had problems like this. They refused to fix it, and I even bought the vehicle from them originally.