My husband was not happy. They did not do what they were supposed to do with a recall

Purchased a 2023 Honda Odyssey last year here for my wife, had no issues with the purchase process. But the salesman is a swindler. Jordan Phillips will say things just to get a sale. He stated he would get all weather mats and include them into the purchase, with texts to confirm. It’s been over a year with him ghosting us. He claimed West Herr Honda in Lockport who I do my business with could not get them in. I personally contacted them and they said it would be a next day order and they only need Jordan to reach out with a PO number to get them. They reached out to him and as far as I know he hasn’t said a word to that dealership. It’s disheartening to let a small mishap of all weather mats come in the way of a good review, but that’s thanks to a lazy salesperson like Jordan who wishes to ghost his customers rather than do right and honor a deal.

Always a great experience when servicing my car at W. Her Main street location in Williamsville great staff, very professional and friendly. It was a nice morning.

Bought multiple cars from West Herr Toyota. Main reason, Tom Bull and his team! Thank you again Tom!

I love this dealership. Mike Uschold was easy to deal with and gives me 100% satisfaction. I have Purchased my last 4 vehicles from Mike at West Herr because I have trust and I will leave with the perfect vehicles for my needs and budget. Thanks again Mike!! Happy Satisfied customer, Richey Snyder

Jordan was ab absolutely phenomenal to work with and was extremely kind through the entire process. He completely understood what situation I was going through and knew how to handle it.