Great customer experience, sales rep was amazing, could not recommend a better place to find a vehicle.

Two days ago, I scheduled a test drive for a specific vehicle (specific stock #). It was a new Honda. I arrived this morning for said test drive. Unfortunately, the experience was disappointing. When I arrived, the vehicle was not ready as expected. I ended up waiting nearly 45 minutes while the team located the car, cleared snow from it, and ultimately had to jump the vehicle because it would not start. This was frustrating, especially given that the appointment had been scheduled in advance. In addition, there were miscommunications around current promotions and which incentives would apply to the vehicle, which added to the confusion and made it difficult to clearly understand the pricing being presented. To quote the salesman, "oh the internet people don't actually sell the cars" so had to re-discuss everything that had been communicated via email regarding OTD quotes. I respect that things can occasionally go wrong, but the combination of delays and lack of clarity made the visit feel unorganized and not reflective of the level of service I was expecting.

I had my oil change on December 17 ,2025. The service was excellent but I had misplaced my vehicle keys and couldn’t find them. The customer service representative Annie Williams was the only person who was concerned. She was very attentive to my needs. Her customer support was the reason I have my keys.because I didn’t have them for two days. She went to every station in the service area and found them. Her dedication to the service was remarkable. Lindsey Honda should acknowledge her service. Thank you Annie Williams. Cordially Yours, Donald U. Thomas , Jr.

I am so disappointed in Lindsay Honda. I purchased a new Pilot awhile back and it came with lifetime $19.99 oil changes. They honored it for awhile and then raised the price to $29.99. And most recently, they raised it again to $59.99. When I mentioned the life-time deal they offered me when I purchased the vehicle new, they asked if I had a card reflecting the offer. 1) I never received a card, 2) they've never asked for a card before, and 3) it's hard to believe that nothing is noted in their system--especially since I used to get it for $19.99. I politely asked the service rep why they stopped honoring this deal and he said that he would have a mgr call me...of course, that never happened. 😕 And Honda...my Pilot's engine blew out. The connection rod destroyed the engine. No big deal--there was a recall on it for my year. Lindsay Honda said they'd replace it but then asked for my vin and proceeded to tell me that my car wasn't included in the recall because it didn't have a connection rod problem...even though that's the exact problem that destroyed my engine! I called Honda and they politely told me to eat s#!(.

I have always had a great experience at Lindsay Honda. Brian Penn is wonderful to work with and the entire team we had with this purchase were great.

Lindsay Honda is absolutely amazing. The experience from start to finish was incredible. They worked with my credit and made the leasing process easy. At every step, everything was explained in detail and all my questions were answered. I’ll be a customer for life!