Worst dealership I have ever dealt with. They lie to you over the phone just to get you in the door and waste your time this time was the second and last time I will ever do or try to do business with them

I absolutely would not recommend you have any maintenance done at this dealership. We had a blower and transistor replaced costing $1000. A month later we brought it back, video told us it was wired incorrectly then on the same day we got a video saying the Ac wiring harness needed replaced and quoted us $1300. I waited almost 3 hours to be told the issue. This is not the first time having issues in the service department. I feel that harness was damaged when they did initial work-otherwise how did it get a break in the wire that they had to remove to replace the blower. I had them put it back together and when I got in my truck the panel was not even put back together and I had to have my service advisor put it back and he unfortunately broke it. My advisor Paul was very nice but unfortunately my husband and I will never return to this dealership. I highly recommend you go to Westerville to Roush Honda. We traded that truck for a new one and they treated us as a valued customer and showed us the amazing service department.

I brought my vehicle in for service multiple times for the same recurring issue, and unfortunately the experience has been consistently frustrating. Despite repeated visits, the problem has still not been properly resolved, which raises concerns about the quality and thoroughness of the diagnostics and repairs performed. Additionally, my interactions with the service advisor, Paul Naylor, were disappointing. He was not very helpful, came across as rude, and failed to provide clear explanations or insight into what work was done to address the issue. As a customer, I expect transparency and professionalism—especially when dealing with ongoing vehicle problems. Overall, this experience has not met expectations, and I hope improvements are made in both communication and service effectiveness moving forward.

Beware of this dealership, especially the used car manager. I never got his name, but he reminded me of Mr. Snow Miser from The Year Without Santa Claus. Apparently if you try to negotiate with them and don’t take their first offer, they will then raise the price by almost $2000 because they get their feelings hurt so easily. Maybe this guy was having a bad day, maybe he’s never heard of the word negotiation, maybe he’s just got his feelings hurt, or maybe he lost his pacifier. Either way this dealership is not representative of a typical classy Honda dealership. That’s for sure. Go somewhere else where they’ll treat you better, are willing to be fair, and not be so absorbed in THEIR numbers.  Supposedly, this is a family owned dealership. It must must be the portion of the family nobody wants to talk about or be around. Pick any other Columbus area dealership that you would want to trust (which is literally any other Columbus dealership) with your hard earned money as this one is deceptive, immoral, and unethical.

A big thank you to my sales rep, Bill Melville, today for all his help, so personable and knowledgeable -- easy and great experience!

First time visit, and was a great experience even though they were very busy. We ended us purchasing a 2026 CRV EX-L and couldn't be more happier.