1630 York Road
Lutherville, MD 21093
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
My girl!!!!! Paulette is the BEST!!! If you're looking for a vehicle, you need to see Paulette! Knowledgeable, patient, helpful, and so sweet. Will absolutely be back!! I love my CX-5 turbo!! See ya when my lease is up!
I have been coming here since 2023 when I purchased my first new vehicle from Heritage Mazda Towson. Today I purchased my second new vehicle from them because my experiences here have always been excellent. Barry Williams the Service Manager is fantasic and is the big reason I purchased here again. But also today the process to purchase was easy, no pressure and smooth. David Dowd the General Manager jumped in to assist me and made me feel very comfortable in the process. My salesman, Rudy Raley was patient and took his time and let me go at my pace during the buying process. And finally John Demartino the Business Manager was thorough, no pressure and made the contract process very comfortable. This truly is a great place to buy a car. It can me a dreaded process, but not here. This group I dealt with today made it seemless! Thank you all!
It was a pleasure shopping for a new car at Heritage Mazda Townson. The dealership is attractive and modern with a large selection of brand new cars. Both the Sales Manager Daniel Chaconas and my Sales Consultant Chris Hammond provided me with the best customer service I could hope for. They went above and beyond to help me find the perfect car for me. I highly recommend both for their knowledge about all aspects of the Mazda line and the kindness and patience they displayed in all interactions with me during the car buying process.
I've been coming home at 4 6 years now. And always had a customer service.
Paulette Edwards was absolutely AMAZING to work with to purchase a car for my son! Go see her she is the BEST!
The dealership is nice and well kept. I was put in touch with a salesman who listened to what I wanted and needed. However, the sales manager Brad is your classic pushy car salesman. He is what makes a disgrace of salespeople.. After making it clear what I wanted, he continued to push me higher, and even claimed I was the rude one…and after they tried to pull the classic bait and switch tactic which is absolutely disgusting. I hope Brad has a hard time sleeping at night knowing he’s been screwing people over and pushing them out of their comfort zones
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.