Absolutely disappointed and furious with our experience at Don Franklin-Hyundai, Richmond Rd Lexington, KY. We purchased a brand new car that turned out to have serious mechanical issues after driving it for just more than 2 weeks. It got towed back to them. When we brought this to their attention, they flat-out lied to us, claiming we had no right to return or exchange the vehicle. Their reason was, the documents were already done and transferred to our name. Clearly the car qualifies as a lemon under consumer protection laws. Instead of standing by the product they sold and making it right, they chose to dismiss our concerns and dodge responsibility. This is not just poor customer service- its unethical and deceptive business practice. We trusted this dealership and were met with dishonesty and zero accountability. We are now having to take further steps through legal channels and lemon law protections-something that could been avoided had they simply acted in good faith. If you value transparency, honesty, and basic respect as customer, stay away from this dealership.

Alexis Holland in the service department was very unprofessional and not helpul at all. Every time I went to tell her something she would just cut me off with some excuse as to why they couldn't do this or that very unfriendly definitely not what you need when your car is having trouble. My transmission was not shifting properly and wouldn't go into overdrive but she said oh well we cant drive your car over the speed limit and then she smugly said I would have to pay $170 fee to have the car looked at because it was over 5 years old but my transmission is covered under the 10 year powertrain warranty as I am the original owner. I got so upset I just hopped back in my car and backed out of the garage and drove off. I felt very disrespected to be sure just a miserable service experience I would be embarrassed to interact with customers like she did with me.

Alexis Holland in the service department was very unprofessional and not helpul at all. Every time I went to tell her something she would just cut me off with some excuse as to why they couldn't do this or that very unfriendly definitely not what you need when your car is having trouble. My transmission was not shifting properly and wouldn't go into overdrive but she said oh well we cant drive your car over the speed limit and then she smugly said I would have to pay $170 fee to have the car looked at because it was over 5 years old but my transmission is covered under the 10 year powertrain warranty as I am the original owner. I got so upset I just hopped back in my car and backed out of the garage and drove off. I felt very disrespected to be sure just a miserable service experience I would be embarrassed to interact with customers like she did with me.

We had a great experience at Don Franklin Hyundai in Lexington. The showroom is beautiful and they had several options of the specific vehicle we were interested in. In fact, I'd say that this dealership has one of the best selections in the state. We passed at least 2 dealers to get to this one. Our sales person, Chad, was patient and great to deal with. This is our second Hyundai but our first from Don Franklin in Lexington and we are very pleased with both the car and the dealership. I highly recommend the dealership and especially Chad who, I feel went out of his way to ensure our happiness. Thank you Chad and Don Franklin Lexington Hyundai!

My wife and recently decided to purchase a Hyundai from Don Franklin in Lexington. We were assigned Darryl Bond from the sales department and could not have been more impressed with his professionalism and vibrant attitude. It is always refreshing to work with someone that truly cares about what they do. Purchasing a vehicle from any dealership can be a daunting task and, in many cases, a frustrating experience. My wife and I have purchased vehicles from what many consider as luxury brands. In comparison, the service that we have received from not only Don Franklin as an organization, but specifically from Darryl was truly exceptional. I will recommend Don Franklin to anyone that is in the market to purchase a vehicle and will further recommend working with Darryl Bond. Thanks again for the great experience and we look forward to working with you in the future! The Varelas Family.

Navarre is the best car salesmen in the city hands down for sure. If you ever need a car make sure you call Navarre Smith.