Service department is absolutely horrible! Refuse to give me an itemized estimate for my wife’s BMW

My second new BMW from Autoplex BMW. Scott Nefstead made the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service.

Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!

Scott Nefstead provided an excellent experience for me. He asked couple of questions and said i got just what you want. He was right. Bought car that day because of the service from Scott and the dealership during the last two years after getting X3 for my wife. If you have any questions they are quick to answer and never too busy to not return phone calls or e-mails.

I live in California and had been searching for a vehicle like the one offered for sale at this dealership for months. Due to being in California, we have strict emission regulations and he was under the impression that the vehicle could not be sold here. After I did a bit of research that might price otherwise, he put a large amount of effort into seeing if it was possible to get us the car. After it was all said and done, he got us the car and even picked us up from the airport making everything a smooth and honest transaction.

I initially brought my 2009 X5 BMW into Autoplex Service in March 2015. The issue was a clicking noise which I believed was the lifter valves that had been on recall. They were replaced three years prior and were no longer covered under warranty. The car is no longer under warranty. The service department changed the oil and I was told the clicking was caused by an old battery. A new one was approximately $700. I brought it to Kroozers and they repalced it for $250. I brought the car in again in August because the engine light had come on and the car was still making the clicking noise. They kept the car one week and I called Kendra, Service Advisor, to see what the problem was. They hadn't even looked at it. She called me back later and she told me it could be the valve lifters but they had to look in the engine. To replace the valve lifters would cost around a thousand dollars. I said go ahead and change them if that was the problem. I called back and was told by Kendra the engine was completely filled with oil sludge. They could replace the valve lifters but that would not fix the lower damaged half of the engine. THE COST FOR A NEW ENGINE WOULD BE $18,000 OR $12,000 FOR A REFURBISHED ONE. I was floored. I told Kendra to please get my car ready and I would pick it up when it was available. I called Kendra again to expalin to me how an engine that was just fine five months ago now needed a whole new engine. She said she didn't know what happened, however because I had the battery changed somewhere else, she could not vouch for the problems. I never knew a battery change could damage an engine like that. I then contacted the main BMW customer service department and conveyed the situation. I first spoke with Jessica and then Skylar. He called and spoke to Kendra. Bottom line: he brushed me off and took Kendra's word. I picked up the car and was charged $667. They never even bothered to change the oil. I had the engine flushed, which Kendra never offered as an option, and an oil change for $140. No more clicking sound and the car is running fine. THAT WAS ALL THAT NEEDED TO BE DONE. INSTEAD I WAS GIVEN TWO OPTIONS--$18,000 or $12,000.