Though I loved working with my salesperson, I have been very disappointed in Kia Country. The air conditioning in my new 2025 Niro does not work. I was told that a part would have to be ordered and that I would be contacted when the part arrived. Kia never called. After ten days, I called and was told it had arrived seven days earlier. Then I was told I would have to wait one month to get the part installed. When I complained, I was told I could drop off my car and borrow a loaner so that my car could get fixed more quickly. It's been three weeks, and no one has called. When I called today, they said they'd get right back to me with a date of completion. It's been hours and still no call.

Called dealership to ask if a used 2023 Ford Explorer was still available .Salesperson said yes and gave a 10:00 am appt for the next day and if it were to sale she would call me. I told her that I was 3 1/2 hrs away in Georgia and me and my wife were coming in 2 cars to trade both in. We got there little before 10 only to find out it wasnt there -- it was sent to the auction because of many problems. We are so sorry they said and tried to sell me a Kia!!!!! I should have been compensated for my time and gas esp. for 2 cars I drove. I was sooo mad I could have bit a nail in half, A zero rating for this so called dealership not very professional

After a routine oil change they failed to refill my wiper fluid, so I went back for them to check everything. They refilled the fluid but the wipers would not work. I went back again for them to diagnose it. Then, they said they would get me a loaner car because it was a more intensive issue. It has been 2 months of me checking in every week and they have still failed to get me a loaner to fix this issue. Each time I call they say they will get one within the next couple days, but still no progress. It's been such a horrible display of customer service, and I do not feel safe driving around not being able to clean my windshields.

Very easy, fast, straightforward sale of my vehicle. Thanks to William who handled the transaction.

I was promised a $500 rebate when I bought my Kia Sportage. I have yet to receive it. I contacted them again over a month ago, and I have still not received the promised rebate. I’m extremely disappointed in K. Papaleo and the finance manager over this matter.

I really enjoyed my buying experienced at Kia Country of Charleston. The sales people was very professional and friendly. Thank you Mr. Hutchinson and Mr. Roelfsema for your help, you guys made the process painless and easy. William Dickerson, a satisfied customer