This place is trash. They sold us a lemon and are refusing to help us with the process. We have had to bring the car back 5 times in the first two months of ownership. Meanwhile, this car was brand new, with 11 miles on it. Every time we bring it in they run tests and tell us it’s totally fine. When we originally bought the car and drove it home the next morning it smelled like chemicals and burning material. They said it was fine. The check engine light came on the next morning. Again, everything was totally fine according to Evan. Evan is rude, sarcastic and loves mansplaining things. This has been one of the most frustrating experiences of my life. Honestly, I’m scared to even drive my kids in this car that keeps having issues. It’s funny how helpful everyone is when you buy a car, then when you have an issue they treat you like your stupid, and crazy. This place is horrible!!! O starts…. DO NOT RECOMMEND

If I could give this dealership negative stars I would. We got a Hybrid last night not knowing much about them and the sales lady didn't tell us much about them. We didn't know what to ask either, but she could've have educated us more on them and helped us make a better decision. There are only 30 miles on it, prob 60 by the time we would have driven it back. We do not want the vehicle we got and they don't seem to want a HAPPY customer. Granted we should have researched a little more on our own but all they wanted to do was close a sale. I will never go back to them again and will make sure everyone I know and come in contact with doesn't go to them either. They are not customer focused and only do what they need to do for their bottom line. Horrible business practice by not being customer focused. There are a ton of other places to go. Stay away from Tate in Frederick.

Really bad customer service experience at Tate Preowned car dealership, especially with Manager Nazim who was extremenly rude and sarcastic. They need to learn the customer service doesn't end with sales and infact starts with a completed sale. As per Nazim, as I have purchased a car, now they don't need to care about anything as I am not going to buy another car from them.

sales person Luis Aulet was very rude over email talking to me like I don't have any sense,thanks for showing your true colors. won't be getting my business.

On August 26th 2022, I brought my 2005 Jeep Grand Cherokee in to Tate Chrysler, Jeep, Dodge in Frederick MD for a routine coolant flush. I was having no issues at the time with my vehicle. $200 later and my first drive to work (about 45 min/ 30 miles) the radiator blew, overheating my jeep. I called the dealership and they immediately denied responsibility. They claimed it was not their fault but they would fix it at my expense. Being that I only have that vehicle, I didn’t have much of a choice. They quoted me to replace the radiator and the transmission cooler/AC condenser because of the age of my vehicle and “rust” so they wouldn’t have been able to save the transmission cooler/AC condenser. I agreed to buy these parts and pay for the labor to install them. $600 later and I have my jeep back. Within 1 week the jeep started having issues with drivability. The check engine light came on for a misfire and that in turn caused the transmission to throw a code as well. After scanning the Jeep, it called out the EVAP purge solenoid and Crankshaft position sensor. I decided to check the CPS as its easily accessible to see if there was something obvious. Upon removing the skid plate, a handful of bolts and hardware fell out from underneath the Jeep. Upon further inspection, my radiator and transmission cooler/AC condenser were missing bolts hand hardware to properly secure it!!! I couldn’t believe this was the work of a dealership. In addition to that, I attempted to use my AC for the first time after that service the AC compressor locked up. Because they replaced my AC condenser/trans cooler, they did not properly service my AC system so it was low on Freon and oil for the compressor. This is what caused the compressor to seize. I called the dealership again to not only express my concern and displeasure with the work, but I could not believe how defensive they had become. Not once were they apologetic that any of this had happened. I decided I could not trust this dealership and since they would not correct the issues I filed an official complaint with Chrysler. They told me to take it to another dealership of my choosing. I took it Criswell Chrysler in Gaithersburg MD. The service rep and tech after reviewing my vehicle agreed that Tate Chrysler did not properly install the radiator and transmission cooler. They also damaged the transmission cooler/AC condenser during install but they also told me that I was missing $90 in hardware! Criswell’s service Rep relayed this to Chrysler for my complaint but yet the Area manager denied any assistance in fixing my Jeep. I was not asking to be reimbursed, I was solely asking for my truck to be repaired the correct way for what I had already paid for in addition to anything connected to that repair. The only other thing connected to that repair was the AC system. At this point I just want my Jeep fixed at no additional cost to me by Criswell.

My daughter brought my car in for sheduled 8 am appointment for a re call on the air bag replacement. We didn't get the car back until after 2pm. I called my daughter @ 12pm and asked her if they had finished. She said someone told her that it was a first come first serve basis (why did I shedule for 8am then). I called up there and they said that they had to find the vehicle, they would call me back. No one ever did, however they called my daughter and said that they may have the car a bit longer. I stopped by the dealership. Worst customer service experience. There were to gentleman in the service office and they never acknowledged me standing there. They looked at me and never asked if I may need help. They sawed when I walked through the door. I called to make a complaint Friday and the service manager did reach out to me promptly. I talked to the service manager yesterday and explained what happened only for him to defend the men by saying that they were probably busy and that they are ranked the best in the area. I told him that they were not busy and I didn't receive any acknowledgement. There was one young man who came from the back and did ask if I had been helped. I appreciate him and told him that I appreciate the good customer service because the other 2 men did not utter a word to me. I am new to the area and trying to find a good respectful and reliable place to get my vehicle serviced when needed. They have lost a potential customer just merely off of 1st impressions which was not good. From the reaction that I got from the manager, nothing will change and my 2 cents doesn't matter.