I bought a used 2019 Honda Fit from here this summer. It was overpriced, but otherwise what I needed so I bit the bullet. I wish that had been the end of the story, though. Despite being told it was rigorously inspected before I picked it up, this car has been riddled with issues. The belly plate started dragging on my way home to Chattanooga. Turns out over half of the fastening clips had been ripped out. Instead of replacing them with new clips, the plate was reattached with two zip ties. An absolutely wildly unprofessional thing to do. Then, within days, my front left tire blew out on the highway. The mechanic said it was due to a blister and found another on the back left tire. Something that also should have been caught and corrected before selling. Within the month the battery (that was supposedly new) completely gave out and needed to be replaced. I hadn’t done anything like leaving lights on to prompt this and no amount of jumping would bring it back for more than a short trip (it needed to be charged every time I turned the car on). On top of these things I needed to get a realignment and now a new alternator. At this point I see only two options for how things ended up like this. Either this dealership is cutting corners and being negligent because they just can’t be bothered to do a quality job or because they only care about making the maximum amount of money and fixing problems before selling dips into the bottom line. Either way, I’m out a lot of money for issues that never should have made it past the “rigorous inspection.”

I am a 3-time owner of a Kia from Kia of Chamblee. Unfortunately, this last time has been the worst experience ever and I will never ever buy another Kia again. I will tell anyone that will listen do not go to them, just like I use to brag about how great they were, and you should get a Kia. I bought a 2023 Kia forte gt line in 2023. In April, my engine light started coming on and off and the car was jerking. Took it to Kia of Chamblee and they gave me a loaner car and had the car for a week and called and stated that there nothing wrong other than needing a transmission flush. I paid almost 300.00 for the flush. This has been going on all this time, and I have been in a rental car now almost a month because 3 weeks ago I took it back and Larry the service writer stated that it was the transmission and that it is a warranty part and that the repairs was completed. Took it for the oil change a week later and, on the way, there the light was back on and here we are. I've had no communication with the dealership at all. I have called and called left messages, stopped up there leaving work early to try and get information on a car that I pay a car note on and is financed through Kia. Corey Wright the service manager told me that Kia is making them jump through hoops to fix the transmission even though it is still under warranty. I said why are you not communicating with me, and his answer was it's hard to communicate when you don't have any answers. He could really care less because it's not him or his wife. I stated that's unacceptable, and I should not have to leave my job early or hunt you all down to find out what's going on with my car. Not to mention the fact that I am now going 4 weeks in a rental that I have to pay for. This is utterly horrible business practices. The people that I've spoken to at Kia customer care have been great, they at least can go in and look at the case and tell me something. When I started the case with Kia customer care, they said unfortunately the dealerships are independently owned and the customer care can only do so much, that's all well and good but they carry the Kia name. The dealership could have at least put me in a loaner all this time. I've asked about this weekly and every time the answer is the same. we only have 2 loaners, and they both are out. Being a loyalty owner means nothing at this dealership! My next step is the FTC and BBB and further if I have to. Very very frustrated with the whole situation and the non chalance of the service department.

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience – Highly Recommend Ed Voyles Kia Service As a detailed car aficionado, I hold high expectations when it comes to service quality and communication — and the Ed Voyles Kia Service Department absolutely delivered. I recently had a major warranty repair that required extensive coordination with Kia, and the entire team handled it with professionalism, urgency, and clear follow-through. Jeff, Corey, and Larry were fantastic to work with throughout what turned out to be a fairly complicated process. Each brought clarity, consistency, and a commitment to doing things right. It’s rare to find a dealership service department that operates with this level of integrity. I highly recommend the Ed Voyles Kia service team to anyone seeking reliable, well-managed vehicle service.

Disappointed when they told me, “what were you expecting, you bought a Kia not a Lexus”. They were not willing to stand behind their brand.

Took my car into Kia for a warranty repair. I was told 2 weeks later that it was being done under a third party warranty, and it would be done in 1 week 2 at the outside. It took 6 weeks for them to tell it was on backorder and then 8 weeks for them to finally complete the repairs. No compensation for the time and money lost due to the blatant misinformation !

Don't use this dealership for auto service! They don't care about you or your budget! They might even leave your car in a worst condition than when you brought it in.