After 20 years with the same service center, they refused to inspect my car due to a check engine light—ironically caused by their clutch replacement a year or two prior. They couldn’t fix it, said it wouldn’t pass emissions, and left me stranded. Determined to solve the issue, I replaced a faulty sensor myself, but the check engine light persisted. I reached out to PennDOT and discovered their emissions waiver. When I presented it to the original garage, they were clueless about the waiver and still refused to inspect my vehicle. Frustrated, I decided to take my business elsewhere. I phoned multiple service centers, promising that the first one knowledgeable about the emissions waiver would earn my loyalty. Faulkner was my third call, and TJ immediately understood what I was referring to. Within two minutes, he won my trust and my business, and I’ve been loyal to Faulkner ever since. TJ and his team are honest, reliable, and never upsell or inflate costs, making them a rare gem in the industry. As the second owner of this car, I learned that the original owners had it serviced at Faulkner right after purchasing it new from another dealer. Since TJ and his team had been servicing the car from the very beginning and knew it inside and out, it only made sense for me to continue bringing it to Faulkner. Their knowledge and trustworthiness have kept me coming back, and I couldn’t be happier with their service. I am a proud and satisfied customer, and I HIGHLY recommend Faulkner!

Excellent service writers led by TJ Flannery & Kim Solte. They truly know their profession and take care of their customers in representations of the owners.

I appreciated their efforts to identify the issues based on my comments and then troubleshooting it thru to the end.

As always great service. Andrea fuller is on top of things going above and beyond what she had to do. Thanks you andrea

Jim Oravec went above and beyond to get me in the exact car I wanted.

Car buying experience was fantastic and very enjoyable. The salesman let me drive the car and took the time to show me all the features in the car at delivery. I would recommend this dealership to anyone buying a car.