I have purchased two cars from this company and wanted to provide an update on my post-purchase experience. In July, I bought a 2022 Arteon from this dealership, and although the sales representative is no longer there, the finance/sales manager remains. Recently, I discovered that some of my finance paperwork, detailing the breakdown of my trade and the costs on my loan, was missing. Unfortunately, my credit union's disrespectful behavior and poor communication worsened the situation. Post-purchase, I learned that the Arteon model had been discontinued, information that would have influenced my decision. The low trade-in value, coupled with the discontinued model, has made my interactions with others concerning my car disheartening. Additionally, the car experienced electrical issues after purchase, and despite three visits to the service department, the problem remains unresolved. While the dealership was communicative during the purchasing process, attempts to reach out for assistance and information have been met with silence. Despite my expressed need for help, especially considering my health issues, the dealership has not been responsive or supportive. This situation has added unnecessary stress to my ownership experience. I am sad to say but I do not like being a VW owner and can't wait to get out of this car as it's been nothing but stress and a headache.

If you are in the market for a VW go see Luke Dagger at Findlay Volkswagen. He was the best salesman we’ve ever had and made the often long and stressful process of car buying fun! He was friendly, knowledgeable, and got us exactly what we wanted. We are so happy with our beautiful new car and have Luke to thank for a great experience at Volkswagen!

Gracias Christian buen servicio en la compra de nuestro ID4 , lo recomendamos,y aun despues de la venta siempre dispuesto a servir y dar la milla extra Agradecidos:Orestes y Niulbis

I had so many problems with the autonation dealership that I ended up taking back my car and just bringing it to the Findlay location. I had a rattling coming from around my rearview mirror area after getting my windshield repaired a few weeks prior. I worked with Bob and he was AMAZING! Very communicative and you could tell that he wanted to help you. Not like he can’t wait an hour to leave work but he genuinely enjoyed helping me fix my car issues. If anything else ever happens to my car I am immediately calling up Bob, best customer service I’ve actually ever had at a dealership! He explained everything so well and didn’t make me feel incompetent when I didn’t understand something (like most car places do), seriously thank you Bob!!!

Big shout out to our amazing sales consultant Christian S! He was very helpful, knowledgeable, has excellent customer service and helped us tremendously in getting us the perfect car within our budget. We’re so happy to be new Volkswagen owners! Thank you again so much Christian!

A big shout out to Jeff Young and John Robinson of the service department at VW of Henderson. They took great care of my Jetta and me. Its always hard when your car is having trouble. Please do the right thing and take your car to the people who know what they are doing. You’re paying for the quality and the expertise that they and their mechanics have. They will take the time to answer your questions and explain it all. This is the best advice I can give to anyone who reads this review. You’re in good hands. A special shout out to Robert Norris. The person who is on the front lines dealing with the customers is one of the hardest responsibilities. He does his job with tact, respect, and class. He is an asset to your organization. Thank you Bob.