I received the worst service of my life — both in terms of the maintenance work and the treatment from the staff — including Service Agent Juan Ayala and Service Manager Alfredo Mejia at Hardin Honda. I own a 2019 Honda Accord Sport. On July 28, 2025, I dropped my car off at the Hardin Honda dealership service center around 7:45 AM to replace the evaporator. This repair requires removing and reinstalling the entire dashboard. I specifically chose the dealership so the dashboard would be reassembled to factory standards, and I paid $2,056.88 for the work. The part itself only costs a few hundred dollars — most of what I paid was for the labor involved in disassembling and reinstalling the dashboard. When I picked up my car at around 5:00 PM the same day, I immediately noticed the dashboard was not properly installed. There was a large gap between the dashboard and the windshield, and similar misalignments in other areas. I pointed this out to Juan Ayala. At first, he dismissed my concern, claiming “Honda builds their dashboards like that.” I was certain this was not true, so I compared my car with other Honda Accords at the dealership. After seeing the difference, Juan admitted there was indeed an excessive gap and told me to bring the car back the next day so they could fix it. On July 29, 2025, I returned with my car. Later that day, Juan informed me that they were unable to fix the issue. When I went back to inspect it myself, I found nothing had improved — the gaps were exactly the same. After arguing with Juan for several minutes, he finally gave me the contact information for the service manager, Alfredo Mejia. On July 30, 2025, I spoke with Alfredo. He was dismissive and unhelpful, stating outright that they could not fix the problem. I explained the amount I paid, what I expected, and why this level of workmanship was unacceptable, but he showed no concern or willingness to resolve it. This dealership provides terrible workmanship and customer service. The dashboard reassembly looks worse than what I would expect from a cheap mechanic shop, let alone a Honda dealership. If you care about your car and expect quality service, do not go to this dealership.

Angel Collazo, customer service was GREAT! Made the process very easy and was very welcoming to me and my family. Overall 10/10 customer service from Angel Collazo. Got me right with the 2025 Honda Civic! 🔥💯

Erickson helped me with our Honda crv purchase he is excellent, very hardworking and really help me get the best deal. Highly recommend this dealership because of Erickson! Make sure to go look for him he is the best there!

Erickson is AWESOME!!!!!!!!!! Best dealership in the western empire!!!! I want to have Ericsson’s baby!!!!

I would like to shout out Juan Ayala. Thank you so much for your help and taking the time to explain things. Very professional and helpful thank you again Juan!

Erickson helped me out a couple weeks ago and he could not have been kinder and more understanding. I never felt pressured and he was very knowledgable. I felt very at ease. I could tell the Hardin dealership is very family oriented and will be absolutely recommending my family and friends to come here.