Came in for a recall on my backup camera on my 2020 Explorer Platinum. They found the battery would not maintain a 70% charge to perform the necessary operations. Replaced the battery and completed the installation of the new backup camera. Kris also corrected an alert on the Backup brake clearance system.

Salesman was great and made the experience really comfortable. The finance department was also great!

Salesman and finance were both great in helping me choose the best car and policy for me. Great experience!

Tried to utilize the mobile recall method however, the original battery would not maintain the 70% power to accommodate the reboot of the system after the new backup camera was installed. I had to bring the vehicle to Service Dept. New battery installed and the reboot of the system was completed.

Every one was very helpful and my car was ready a day earlier. I would highly recommend them.

This is the 5th vehicle I’ve purchased from Joe Myers Ford. 3 used and 2 new