4045 Lee Highway
Arlington, VA 22207
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Unlike in the past, my recent experience was not a good, including: - the confirmation email had incorrect information; - the pick-up was over an hour later than scheduled; - I received a call with an update ... on the wrong vehicle; - I had two coupons, one for each of the recommended services, but after the work was complete, was told that Koons's system could only accept one; - It took over 90 minutes to have my car returned, which made me late for an appointment that evening; - The next day, I was told I had been undercharged and was sent another charge after paying the first one; - I shared these frustrations over the phone but never heard back about them. I know I could get similar work done at other places at a lower cost, but have been willing to pay more for good service. This felt like paying more for poor service.
The service person did an outstanding job on the repairs needed on my. After that the service on my car was done within an hour.
Fantastic service and very helpful. Always find the best solution to repair my car. Excellent service. Friendly staff who show me what they have done .
Mr lobo always exceeds my expectations starting from the time I walk in and out , they are a great team ,good skills and great communication.
Very good experience. Christian was very kind and professional. He explained things well and listen we d to my needs.
Great and professional service. Will definitely refer my friends. The service was fast but well done. Thank you Toyota !
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