Purchased F150 in at beginning of September with Crain's full package. Didn't receive paperwork for tags until end of December. Everytime the truck goes in for anything other than oil change I am told it's not covered. Every oil change they hand me a bill when I have already paid through my service plan. Then we have to go through the process of finding out I have a actually have a service plan. Can't take it anywhere else cause I don't register in the shared network of information. Every oil change they forget to reattach the plastic undercover of the vehicle so it hangs down potential creating a hazard for the vehicle or anyone behind it. They removed floor mats and did not return until I mentioned it. They broke my windshield wiper and then acted shocked when I asked what happened. Overall I am tired of dealing with this company even though most of employees were nice the rest just dumb. Thanks for asking my opinion next time don't.

I had a great experience, I dreaded buying a car in this economy but I feel as though the car was first rate. Charlie was personable and honest. The process itself was not as painful as I expected. I feel they were fair and honest.

My rating is for the dealership and not my particular salesperson. Charlie was very sweet and helpful and made the experience very good. However, when I got to the finance manager, Paul, it was a different matter. He was very unprofessional, rude and sarcastic. He treated me like he didn't value my business at all. I was very disappointed. Had I met him sooner, I would have left and not bought a car from them at all. They are not service oriented. They didn 't make sure everything was in working order. I cannot express enough how poorly I was treated by the finance office. He complained that they were losing money and it wasn't worth his time to help me. Do not buy a car from this dealership. I will reiterate that the salesman was great and his helpfulness is why I was anxious to purchase the car. They said they serviced it but they didn't reset any of the electronics and I ended up going to my person in Searcy that services my vehicle to have it checked out and make sure I would not burn up the motor running it. Very disappointing experience. I wouldn't recommend this dealership to anyone.

I think the sales was nice and courtesy. The issue I had was when I got home I heard a ticking in the engine so I raised the hood though I would check the oil. It was 2 quarts low the engine was filthy with mud and dirt. I called back and asked if the detailing included cleaning the engine and was told no. I blame this on myself I usually don't by a vehicle without checking the oils and things like that especially if the engine is filthy because I can't see if there's any leaks. But I figured this is a good dealership so shouldn't be any issues but I was wrong. After driving a little I started hearing weird nosies so I took it back in and the looked at it heard the sounds I was talking about but thought nothing was wrong. Not very good service. Shame on me for thinking I was getting a good deal from this dealership.

Worst dealer experience ever! If you custom order a vehicle, this dealer WILL add a market adjustment even if they lie and say they won't. I was originally told I would only pay MSRP on the day I ordered my vehicle. Was only informed about mandatory markup when I scheduled to pick up my vehicle 6+ months later. Spoke with sales manager who actually wanted to add more market ADJUSTMENT! I called Ford customer service and complained loudly. A manager even told me that Ford can't prevent bad dealerships from markups. Ford hates dealerships like Crain Ford. The only way I would set foot at this dealership is when Ford closes them down. I pray this dealership fails. Summary: I made a mistake ordering from Crain Ford. Crain Ford is Not an MSRP dealer. Ford says they will reduce allocations for bad dealerships. Ford Crush this dealership. I hate myself for getting ripped off by this dealer. Don't be victimized. There are MSRP Ford dealers playing by the rules. CRAIN AIN'T ONE OF THEM. Greed.

Great dealership! Zach Cross and his team was great to work with. Love our vehicle!