I recently picked up a CPO 2024 QX80 Sensory from Austin Infiniti and had a great experience working with James on the sales team. James was professional and kept the process moving - communication was clear, the follow-up was consistent, and we reached a fair deal without the typical runaround. Paperwork was handled efficiently, and the vehicle was delivered exactly as promised. I also had a brief interaction with the service department that was quick and seamless. They expertly diagnosed and replaced the failing component including a video summary. My only critique is the "pre-installed" dealer adds. While the team was willing to negotiate on them, making them mandatory by default adds unnecessary friction to the transaction. These would be better presented as options rather than being baked into the price upfront. That said, the overall professionalism from James and the rest of the staff makes this a dealership I’d recommend.

Premium Client Testimonial - Austin Infiniti (Service Advisor: Dave Henricks and Vehicle Inspector: Jordan Ale) I continue to receive exceptional, world-class service from Dave Henricks at Austin Infiniti. From the moment I arrive, Dave’s professionalism, attention to detail, and genuine commitment to customer satisfaction set the tone for an outstanding experience. He exemplifies the Infiniti brand standards, refined, trustworthy, and always striving for excellence. Every interaction is seamless, from transparent communication and expert recommendations to timely updates and follow-through. Dave and Jordan ensured that my vehicle was cared for with precision and that I leave confident in both the service and the relationship built over time. Austin Infiniti, under Dave’s guidance, consistently delivers a first-class experience that reflects true automotive luxury and customer care. It’s rare to encounter this level of dedication and consistency, a true benchmark for the industry. Extremely appreciated for their hard work and WORD CLASS INFINITI CUSTOMER SERVICE, DEDICATION, and LOYALTY. Many thanks.

Prompt excellent service from Marek l was kept informed of the progress of my service throuhout

Ms. Lilia was very sweet and courteous as we sat waited. As she was to all that came to the Barista. Love Ms Lilia Thank you Sylvia Juarez

My only dealings with Austin Infiniti were with the exceptional service department. They provided great service and nice seating area with a coffee bar. I would recommend Austin Infiniti to my friends and family.

Excellent service as always. Biggest reason I’ve been with Infiniti for so long is Dave!