Efficient, polite, but hedged towards saving the company money instead of total customer satisfaction. Photos clearly showed 2 key fobs and after purchase only one was offered. I had to request the second fob, which they were willing to provide only aftermarket unit, not original .

Excellent service. Our first visit we found a car that we liked but forgot our insurance cards and Carolina held the vehicle for one week so we could test drive it. We ended up purchasing it! I have one suggestion: Our first attempt to prequalify for a loan was denied and CarMax did not show why. I tried another car company and a box popped up showing that we had a security lock on Experian. Once it was unlocked we had no problem qualifying! CarMax should offer the same box that explained why we were denied. I rated the financing process average because of this. Otherwise it was Very Good.

I was completely impressed with the customer service of this dealership. I was amazed with the fast process to buy my new car. Quick and easy all around. I found my car online, reserved it, and went to test drive it within two days. It was exactly as shown so the decision to purchase it was even easier. I was in and out in about an hour with a car I absolutely enjoy. This was the best car buying experience I’ve ever experienced, and I’ve had a bunch of them!

Reggie did a fantastic job and provided great customer service while my wife and I were looking to purchase a vehicle.

I knew what I wanted, it was available the process was seamless! Thank you! Celine

That was an excellent experience and the car we purchased is in excellent shape and with low mileage.