We have been here now a few times. One of those times I had asked the man behind the counter about the specs on my truck because I was thinking about getting a camper. Well he told me to Google it and he said that my 2019 RAM 3500 long bed could only hold 2000 pounds. He was so wrong and rude. Oh yes and we spent over 1000 dollars that day and were planning to return to get tires another 1236 dollars. Well we scheduled the appointment and were told an hour and half. Which we were ok with because we would still have time to get to our next appointment. Lol sarcasticly!! They took 2 and half hours and every time anyone there spoke to us it was a lie. Then I complained and was told I would get a discount. Lol sarcasticly!! No he said I got one but it was exactly the same amount he gave me when I set up the appointment. Another lie.. Oh yes and who ever was behind the parts counter sure had a dirty word or two to say after each call he got off of. We can even talk about the sales staff screaming across the lobby. Yes we have spent almost 6 hours there. I wish Karl would check out his name sake.

The service department is awful. It's been 6 weeks on a warrantied fix on a 1-year old truck, with 5 new dates and 0 phone calls to update me. Each time I call on the promised date they claim they're "working on it" but complain that Chrysler hasn't delivered the part - even though they told me they were tracking the part on Fed-ex over a month ago. No apologies just shifting blame each time.

We have purchased four vehicles from this dealership in the last six years. Never had a bad experience. Gary Anderson is my go to guy. Always seem to get a competitive price And a good value on my trade-in

We purchased a 2017 Ram 1500 from here. I will never do business with them again. The vehicle was said to have been well maintained and has a clean carfax. I like to trust people and when they say something it should be the truth. The truck had an open safety recall which could have caused a fire and possibly injured my wife or I. This to me is not an example of well maintained or a clean carfax. I spoke to FCA and they scheduled an appointment with Doug Smith Chrysler to do the repairs. The vehicle was fixed with no out of cost to me however it was unavailable for 1 week while in the shop. The seriousness of the recall meant we were told not to drive it. I sent my salesman a text conveying my disappointment with the sale and the untrue statement made about the vehicles history. I received a call from the GM of Karl Malone Dodge and he asked my opinion. I stated the facts. He was not concerned with anything other than saying "but we treated you good while at the dealership". Gary stated he makes the decision to repair or not. Selling a used vehicle with this open safety recall is not illegal, however, it is in my opinion not the right thing to do. We were not treated as valued customers. They only wanted to make that sale. Because they chose not fix the problem and not tell me about it before the sale was complete, they are in my opinion dishonest. I would never recommend this dealership to anyone. Because the Karl Malone company decided not to do what was Right. I will no longer do business with any of it's locations. Scott M.

Sales staff Mike and Finance Bruno were informative and clarified all outstanding issues. New car was clean and in perfect condition. Car purchased matched exact requirements outlined by us

So I went to buy a Jeep @ Karl Malone in Heber UT. Sales process started out great. Seemed very helpful and we were excited to buy. Started the contract process and that's where things went downhill fast! I told the salesperson where I needed my monthly payment and I also mentioned the length of terms as well. However, this information was not passed efficiently to Bruno in finance. Terms were drafted and payment amount was agreed to. I was rushed through the paperwork and I signed the agreement. I will admit I signed; however, ten minutes after signing I changed my mind. I reviewed the paperwork and saw that my desired terms of 60 months was omitted and replaced with 84 months. Because of the rushed process, I truly did not do my due diligence. I made a mistake and wanted to fix it. I tried to stop the process but they said it was too late. Bruno said, in no uncertain terms, "You own it now. Even if you don't take possession of the car. We do this all the time. And you don't want to talk to my bosses because I'm the nice one." I understand that the law says the car is ours once we gain possession. However, I didn't plan to take possession. General Manager, last name Anderson, when I brought up not having the keys to the new car in hand, told me that the keys were in the car. This was his only answer to me when I pushed back about not taking possession of the car. Also, via text to my salesperson, I asked for my old car's licence plates back so I could leave, but he conveniently never brought them back or reappeared. I felt trapped because there was no honesty in the process. I felt forced to take the new car and didn't fully understand that I should have left if there. I learned this after I left the property with the new vehicle. The management and finance people knew the law and were NOT FORTHRIGHT in their dealings. After leaving the dealership, I researched the law and called other dealerships about this situation. I got the correct answer; I had been had. Unfortunately, I should have reviewed sites such as Better Business Bureau, Dealerrater.com, and yelp where I would have found information about how dishonest this dealership truly is. I am transparent with my mistakes, and I believe it is necessary to shed light on the predatory practices of this car dealership. I want EVERYONE to know -- beware, they care only about their bottom line and don't care who they step on to get there. Management wants to make their monthly numbers, no matter what! Stay away.