3335 Inwood Rd
Dallas, TX 75235
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Great experience with sales and finance in the purchase of my new Navigator. Price negotiation was simple and fair. I am looking forward to visiting your new facility. Thanks
Very friendly atmosphere, my salesman Jasson Vazquez was very genuine and helpful throughout the time I call him and told what I wanted and sure he did and very honest young man .i would recommend him to all. Great experience
I brought my vehicle into this dealership to report an issue that should have been covered under warranty since I was still under the factory warranty. The service advisor Ben L. Scott took my order and promised to call me back when the part came in while I was out of town traveling. After 2 months of never hearing back from him, I decided to go back to the dealership to check on the status of my broken part order to find out from another service member that that part breaks all the time. Well when I return to Ben L. Scott, he said the part had been sent back because I didn't come back in time for the service and it was no longer under warranty because I was now over the milage on the factory warranty on my 2016 Lincoln Navigator. I've dealt with this man on a few different occasions and his customer service is horrible. He is definitely not giving Lincoln a good reputation. He never once apologized for not returning my call or took the responsibility for his poor work performance.
We saw a used car of interest on line, sent in an inquiry and were contacted by Joe D'Angelo. We drove down to meet him and he had the car prepped and ready for a short test drive. He took a look at our trade and made an offer and along with a slight concession on the car we drove signed the deal. He handled all the paperwork and set up the meeting with Randy in finance. The entire process took about 45 minutes. No hassle, no typical pressure. I had to go out of town and upon my return dropped off the tradein and drove the purchased car out. Total time about 15 minutes and they saved us a few dollars a month in the meantime.
I went in for my routine servicing when the customer service rep noticed the windshield chipping on the edge, and the rear window tint was pealing. They gave me a loner vehicle and repaired both windows. The customer service was outstanding.
I would like to say mike munden did a great job with the purchase of my new f 150! I would recommend mike and this dealership to any one looking for a vehicle. great job.... john prosper tx
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