Dealership did not own up to the printed material their coupons are printed on. Dealership charged more than advertised. I don't see how business can operate with such dishonesty. I know they do it on a regular basis because this is not the first time they chose to overcharge their customers. Marcus helped me through the process. He called me for an upgrade that was not needed. He then failed to tell me my vehicle was ready and I had to wait an additional 2+ hours to receive my vehicle back. When attempting to call the dealership, I cannot receive anyone on the other end to answer the phone. This dealership gets zero stars and a grade F

5 hours ago New Can't get anyone to call me back about a refund on my extended warranty... emails that were requested with the info needed go unanswered as well... going on since Feb. 2025. DISGUSTED

BEWARE OF THE SERVICE DEPARTMENT. This dealership is clueless when it comes to repairs and very dishonest. Took it in to have them look a a cylinder 3 misfire and coolant leak. Diagnostics almost $250 with tax and called to say they needed an additional $1,800 to continue diagnostics. I asked what tests were performed and received the answer that compression was bad on cylinder #3 and no coolant leak was found externally. When I started asking how tests were run, the service writer told me he didn't know, he would have to talk to the tech. Calls back a little bit later to tell me they didn't actually run a compression test, just the scan tool test and that they put 15 psi on it and they think coolant is entering the cylinder. The details of the work performed were not spelled out in much detail on the service report wither. I picked the car up and took it to a different shop for a 2nd opinion. There scan tool comes back with a misfire, no compression issues. Also has 2 more codes that were caused because Capitol did not hook back up to the EGR. Put a real compression test on it, 2 psi difference....far from a compression issue but the spark plug was in 2 pieces. That explains the misfire. Coolant leak, put 15 psi on it and have coolant on the shop floor. Interesting that 2 different shops have completely different answers but the 2nd shop has pictures of the spark plug and coolant on the floor. I will never be going back to Indian Trail for service and recommend the same for anyone else!

Basically they sell cars they don't know how to fix electrical issues on. New car, not a year old. Contacting the FTC, NCDOJ consumer division, the DOT, Tk's garage, some other prominent youtubers. Time to lawyer up as well. Anyone thinking about a CDJR Stellantis product should watch TK's garage, OC motivator, and Butta da insider on YouTube before making a purchase. A two hour job turned into to days without a giving me a car to drive,and I came from a. Hour away. Seemed like you had plenty catching lot rot.. Would compare to a dumpster fire, but people can figure how to put those out....

We had great experience here when we purchased a 2015 Jeep Grand Cherokee 4x4 recently. Matt F is the best! He answered all our questions etc, and helped seal the deal. Definitely ask for him! Only part I didn’t really like was the adm fees (doc fees). Seemed very expensive comparatively! (At almost $800, thats ridiculous) but whatever. Other than that, I would definitely recommend.

I recently bought a 2024 Jeep Grand Cherokee from CDJR. My salesman, Chip Chamberlin, was amazing. He went above and beyond to send me multiple car pictures and videos of options. He gave fast, friendly, and professional service continuously throughout the sales process. I highly recommend you give him a call.