Very good buying experience. Mason (salesperson) and Jessica (financing) were both very pleasant with which to work. Some typical dealer negotiation tactics that I can always do without, but nothing unexpected. Just be certain to research “real” selling prices before starting that part of the process. This was my second purchase from this dealer, and would return again.

I would definitely give the service department at Shaker Hyundai five stars. Mitch truly lives great customer service everyday! Great communication, good follow up. He always explains things so we clearly understand. Regardless of our questions, he’s always patient and helpful to the end. Chrystal was very helpful and went above and beyond. However, the sales team and finance should learn great skills from Mitch because at my recent purchase of a new car, my salesman wasn’t there when I picked up the car, someone else filled in but kept leaving us during the sign off period (even walked away while on the phone talking to our insurance guy.. mid conversation while the guy was talking) just walked away.. who does that.??? They were sure to let us know they were short handed which doesn’t leave that welcoming feeling, especially when your picking up a new car and have many questions..needless to say, we felt totally rushed once the paperwork was signed and “moved along” as the next car was pulled up moving ours out the door. Be prepared to teach yourself how to work these new cars because they don’t have time to review with you. Car shopping is never easy and for the cost we’re forced to pay.. you’d think you would get better service …

Two cars in two months. Kyle, again, was able to work with me and get me a great deal. Couldn't be happier. The process from start to finish was smooth and stress free. Thank you.

Chris was great to work with. He took the time to explain all of the details, making the car buying process as easier!

PJ Hopson is the absolute best to work with! He was professional and thoughtful as he listened to our needs for a new vehicle. PJ worked with us to find the right car and price. Follow through was exceptional and closing was easy as he he had everything ready.

PJ Hopson was an excellent salesman who answered my questions and followed up with me on everything