Do not buy here and do not take your RV or camper here for maintenance work. This has been a disaster. We had our camper a little over a month and took it out on 2 short trips, overnight for the first run to work out any kinks and 2 nights the second time. Well our slide out started scraping the ceiling and the toilet was leaking water on the floor. So we took our brand new camper back to them for maintenance work. Told it should only take 2 weeks. They didn't even contact the manufacturer during the "2 weeks" to authorize the work, we know because with their run arounds we called the manufacturer ourselves and found out apparently we aren't the only ones who have called to figure out what's taking so long. Took them months to get the manufacturer what they needed to approve the work. Supposedly because they only have 1 maintenance approved worker! Are you kidding me! Took them 4 months before we finally got our camper back today only to find the brand new toilet they installed stained with xxxx and xxxx and xxxx all over the seat 🤬 our black water tank 1/3 full which we flushed, rinsed and emptied before taking it to them. Who knows what that nasty worker did in our camper. And the only thing they can tell us is "they have no explanation for that" are you kidding me! We will be calling the manufacturer to let them know the kind of work this place does and possibly taking this further. They don't care about this and are doing nothing but running my husband's complaint to the manager. We will not be taking our camper back to them and will contact Grand Design for a new manufacturer warranty approved place to take it for any further work. We will also make sure everyone knows to stay clear of this place. Completely unacceptable and disgusting.

Wish that writing a review could make a difference, but it looks like poor service is the norm! My advise would be to pick another RV dealer who takes pride in their service and will live up to the standards that they advertise! Five months of waiting for repair work and part replacements shouldn't be acceptable, what a nightmare. If we could do it over again, we would NOT have bought our RV from Orangewood, they are substandard.

Sold me a $500+ defective escape window wouldn't replace it wouldn't get the proper seal to fix the issue. Want me to return the window and have my RV unusable waiting for replacement. All I asked for was original seal and I would replace it myself.

I wish I was able to put zero stars. Orangewood RV has had our trailer for 7 months. Yes, 7 months. It went in for repair in Oct. The manufacturer did send the wrong panel which was received around Feb and Orangewood did not reorder the correct panel for well over a month until we checked on the status. We keep getting different answers as to when the part will come in. No body seems to know. We have asked several times for them to put the trailer back together so we can use it since it may be months before the panel comes in. They refuse to put it back together unless insurance or the manufacturer pays for it. Never mind that they took it apart before they got the correct part in. After reading all the wonderful reviews for Orangewood, we are extremely disappointed in there service. They are no better than camping world.

I waited two weeks for an appointment. After getting the appointment, it took another two weeks before anyone even looked at my fifth wheel. Inspection, cleaning and sealing the fiberglass roof was the main job along with brakes and wheel packing and furnace motor repair. Two weeks later after numerous calls, the RV was done. Nobody spoke to me about the repairs, just collected $2,450 and gave me the keys. I climbed up to the roof to look, it was filthy, never cleaned. The sealing was done, but after the first rain storm, the roof had leaks in three different places. On the positive side, the furnace motor does work well and the brakes and wheel packing also seem good but overall a TERRIBLE experience!

I will make sure and write reviews on every page that I can. My last review was on GOOGLE and when Brad finally spoke with us regarding the numerous issues that we STILL have to date he had no resolution for any of them. He actually stated that I could have been more harsh due to all of the details he was given. Our Grand Design Momentum is still not fully fixed. He has not called back has not resolved anything we told him that they even put in the wrong sky light in the shower - nothing resolved on that, the paneling in the shower, the refrigerator that has not worked correctly since day one. Our family then despite everything that has happened with service decided to purchase another trailer - to which we had numerous issues. In speaking with Sales we do understand that mistakes can be made however we discussed all of the issues from the Service Department and STILL NOTHING