Danny the service advisor is always on top of everything I need. Thanks for all you guys do.

Inflated Quote, Lack of Transparency, and No Support Pajouh (used to be Courtesy Chevrolet) provided a $14,579 quote to replace the CVT in my daughter’s 2021 Buick Encore GX, just 4,000 miles past its 60K powertrain warranty. The repair was quoted at over 25 hours of labor for a job GM lists at 8.5 hours flat rate. They included 16 quarts of fluid at $29/quart, when the job requires 10 quarts and GM's retail price is $11.82/quart. The transmission itself was also $1,300 more than what I could buy from multiple GM-authorized parts sellers. The total quote was nearly triple the cost of a well-regarded local transmission shop. I approached this calmly and respectfully, hoping for a reasonable discussion or discount though none was offered. I also later found out the vehicle was flagged as a prior rental, which GM used to deny all goodwill assistance, despite the failure of the transmission which matched a known TSB. We will not be doing business with this dealership, and based on this experience, I will not be buying another GM vehicle.

The service department, especially Lori, took great care of us. She was great to work with and tried to be very accommodating. However, I would not recommend this dealership to anyone. When I went to retrieve my 2022 Yukon, it shook terribly. We found out later that it was not properly test-driven and needed new engine and transmission mounts. This was a major issue and something that was completely overlooked. With parts on backorder for the Yukon for over a month, I was thankful to be loaned a vehicle to drive. I got a door ding in a parking lot the day before my car was finished. Upon returning and pointing out the dent, the collision department wanted to charge me to paint the whole side of the vehicle. When I expressed that I felt taken advantage of, they referred the car to a paint-free dent removal. Had I agreed to the original quote, I would have paid close to $1,000 more to paint the whole side of the vehicle than the dent removal cost. When my husband arrived to pay our bill within an hour of receiving it, "Mike Mumford, After Sales Director" wouldn't come out of his office to speak to him. Shame on this dealership for attempting to take advantage of its customers. With the exception of Lori, we were met with terrible customer service and a general lack of respect.

Everything was fine. Communication was right on as parts had to be ordered over the weekend. I appreciate the excellent service. Lori kept me posted on everything.

Very professional for sure. I came in with the intention of only looking, but drove away with a new Sierra 1500. No pressure, or decision. Brad was great, thank you

great salesman nice dealership location on bad ROAD TO GET THERE CLEAN BUILDING THATS ALL