If I could give 0 stars I would have given 0 stars. I have been purchasing cars (usually 2 at a time) for the last 15 years usually once every 3 years and by far this has been the worst experience and even if they were to offer me a car for free in the future I would not want to interact with Jaguar Monroeville ever again, especially salesperson named Walter Lamory. I have interacted with many car salesmen, some good some bad but Walter is at a different level. He didn’t even offer me water on a hot (100 degrees) summer afternoon and had very little knowledge of the car he was selling and lesser time for my questions. Below are the 2 primary reasons for my resentment (and for people to know): 1. I was sold a broken car that died in the middle of nowhere on my way back home from the dealership and was left stranded. 2. I was overcharged for sales taxes (unapologetically) by a lot (around $1500) After exhausting all my options (calling the dealership several times and Jaguar customer service to no avail) I had to write to Jaguar CEO (it was not easy finding his email address). And I am impressed and thankful that he looked into it and assigned someone from Jaguar corporate to look into the issue and I finally I got my car a week after I purchased and the overcharged sales tax 3 months after. If I didn’t write to the CEO only god can imagine where I would be with the situation.

Very poor customer service at this dealership. Several personnel don’t return phone calls or respond to customer concerns. Very dissatisfied and frustrated. Better options elsewhere.

The service was great in explaining everything and the process of getting my new car was so simple for me. It was quick and they were so easy to work with.

Great service! I came all the way from NY for the top notch service and price, nothing local could compare. I will be in back once this lease is done.

The reason for my rating because it's true. They had everything ready for me to sign And there was someone available to teach me the inside of the car. Just was exvellent.

I brought my car in late on a Friday afternoon with a flat tire. Davve saw to it that the flat was fixed immediately and I was out of there by 6 PM. I couldn't believe it. They will be most definitley my Jaguar dealer from now on,