Terrible dealership. I bought a 2022 Audi Q5 for $30,000. As I was driving it home I noticed a vibration in the front when turning. I brought it back the next day and they brought me right over to the service department to book an appointment for a week later. They said they couldn't find anything wrong, that it was normal and the car would "learn me" and adjust. The vibration continued to get worse so I brought it to the Audi dealer. He knew exactly what I was talking about and wrote down the steps to fix it. I brought it back to DD Kia and they said they couldn't do that at their facility. I said then let Audi do it. The service manage, Chris said he would have to speak with sales and get them to pay for it. Then he ignored my call and wouldn't see me when I stopped in. He sent a message out that he spoke to sales and was waiting for their answer. "It would be a few more days" which didn't make sense to me so I went over to the showroom and asked to speak to the GM, Cam. I was told he was busy (no-one even checked) and that I could talk to this guy who is Assistant GM. Assistant GM told me that Chris never asked to fund the repair and that they would not anyway. "Sales isn't paying for this"! He said. I told him I didn't care about their internal finances I just wanted the car fixed. And I mentioned the 3 month 3000 mile warranty and he said that only covers the Drive train. Well stupid the center differential is part of the drive train. He then kicked me out of the showroom and told me never to come back.

Dishonest! took our Kia Sorento in for them to look at a few electric issues (alarm issue, phone button on the steering wheel, and the button ( automatic open/close button)for the tailgate). after finding out it would be $199. 00 for each diagnostic we decided to have them only look at the tailgate. 5 hours later David gives a call with an estimate of $2800.00 with a list of what needs to be replaced. we declined the repair and brought our car home. Husband gets out the manual to read. Turns out a button had been pushed turning off the tailgate door . NOTHING wrong with the door/ button. Works great! Called back ( same day mid afternoon.). No return phone call from them. Called and texted three times that day. Husband calls back the following day. Husband spoke to David questioning the assessment of the work performed by the mechanic . David says he will check with the service manager. Was the car even looked at by a mechanic? Did anyone look at it or were they just gonna charge us and do no work? Nothing was broken. Several hours later we notice the 199 $ diagnostic fee has been returned. But crickets from management or from David. Waiting for a phone call!

I recently bought a car from Dennis Dillon Kia and had the absolute pleasure of working with Bernie. As a woman, I used to bring my dad with me to car dealerships, but after he passed away four years ago, I had been dreading going through the process alone—especially because of the common “car salesman” stereotype. Bernie was the exact opposite of that stereotype. He was kind, honest, helpful, and never once pushy. He made the experience easy, comfortable, and genuinely enjoyable. I felt respected and supported the entire time. Bernie has a way of doing business that puts people at ease, and honestly, he should be teaching others his approach to sales. If you're in the market for a car, I highly recommend working with him!

I bought a car 3 weeks ago and the general manager Fred gave me free allweather car mats for the experience I had trying to pay them for a car.. It's now been 3 weeks so I called in to get the ETA of when they'll arrive and was told they haven't even ordered them yet. I then spoke to a man posing as a general manager named Adam (who I guess is actually in charge of the internet sales department not the dealership general manager is he claimed to be, which was fairly obvious because I dealt with Fred the general manager when I bought the car) No one seems to be able to help, an x employee that sold me the car that doesn't even work there has been more helpful than any of these people still employed. I wouldn't waste your time here, you won't get your stuff I was at the dealership till after 10pm when I had the car picked out I already had the money they didn't have to do anything but take my money and give me the keys everything else was handled on my and they still have found a way to mess that up

The only positive is that after MONTHS of trying to get my warranty evaluated and paid back to my loan company, Jessilynn was very diligent and kind. Basically, I had 3 warranties. 2 paid out, 1 didn't. I had to hound these guys down. I would go to the dealership and the front desk receptionist would ignore me and be on her phone. When I canceled the warranties in December, the sales guy seemed huffed up about having to do it and didnt even give me his name. Fast forward to March, still missing a warranty. After going to the dealership and calling many times and finally getting a response, i was told i wasnt refunded the GAP insurance because it is required. Ok, fair. So i ask for my $50 cancellation fee back (that they took for the GAP insurance and they said no they couldn't give me my money back. Back in 2016, I raved about how good Dennis Dillon was. Now? They're god awful. Expect to lose money and time. If you do, it will be like talking to a stone wall that somehow tries to suck you dry. That's just the big stuff. Other things included not actually fixing items on my brand new car like the gas lever coming off all the time or part of the hitch and taking my car for a week for "Bluetooth repairs" and telling me nothing was fixed (I was given a pamphlet on how to fix it instead of them showing me). TLDR: You will never be able to get assistance when you need it. Like I said, you have to hound these guys down for even an ounce of respect or time. -1000x customer service

I purchased a brand-new 2025 Kia Carnival from Dennis Dillon Kia in Boise on January 22, 2025, and unfortunately, my experience has been extremely frustrating. When I picked up the vehicle, it was not cleaned to the standard expected for a new car, but I took it home, planning to clean it myself. However, once I parked in my garage that evening, I noticed extensive scratches all over the exterior, including the roof, side panels, and mirrors—completely unacceptable for a brand-new vehicle. I immediately reported the issue to the dealership on January 23, 2025, and have since spoken with multiple managers. They attempted to buff out the scratches twice, yet the damage remains clearly visible. When I requested that they cover the cost of a third-party paint correction specialist, they denied my request and even hung up on me. As of today, Dennis Dillon Kia has offered no reasonable resolution. Their lack of accountability, poor customer service, and refusal to take responsibility for delivering a damaged vehicle has been beyond disappointing. If you're considering buying a car from Dennis Dillon Kia, I strongly advise caution. Their post-sale support has been dismissive and unprofessional, and if you expect a dealership to stand behind the quality of their vehicles, you may want to look elsewhere.