They were polite prompt, and were willing to help me with anything I needed I had a key issue that was resolved immediately great dealership

Pat Crane is THE MAN! If you haven’t bought a car from him I can promise that your experience will be second to none. This is our 4th purchase with him and he gets you what you need & what you want. I will NEVER make the mistake of going to another dealership again. Pat will always be in your corner when putting together a deal & look out for your best interest. Bob Brown cares for you even after the sale. That goes a long way in my book! Pat Crane… THANK YOU!!

I bought a used car in August. Mark was excellent! He took the time to answer all of the questions I had and wanted me to get the best deal available. I would definitely recommend asking for Mark at the used car sales in Urbandale, Merle Hay location.

I will never buy a car from Bob Brown again. I purchased a used car in November and heard a noise in the steering wheel ( heard the noise when I was testing driving it). I was told that it would be fixed before I picked it up. So the next night when I went to pick it up I heard the noise again and called my sales guy right away and told him and he said to make an appoint with the service guys and they can look at it again. The day I took it up there the noise was not there and so they couldn't fix it. So it went a few day and then I started hearing the noise again and again. So at my oil change they told me I need new filter(which made me upset and they gave me a credit) and that my power steering was leaking and that could be what causing that noise and to make an appointment up at the service area. So I did and it wasn't a power steering leak it was a gear and going to cost me 1200.00. So I spoke to the manager and he said he would pay half. I said that is not right as I heard this noise when I first test drove and bought the car and it should of been fixed then. So I wrote a review out here. The sales manager wasn't happy with me so he bullied me and said "that if I didn't take the review down they would not fix my car for free." So I took the review down and they fixed it for what I thought was no charge, but instead come to find out when I went to my next oil change that they had used my credit from the filter towards that job. To me they didn't fix it for free. Also the car when you stepped on the gas was hesitating and giving you a slight whiplash a lot but not every time so when I took it in they could never find what was going on cause it would never do it for them. I will never buy from Bob Brown again, for the way I was treated I have taken my business somewhere else and gotten rid of that car. I want to let everyone know so if you have been treated like this please share as that should never be how you treat a customer. Thanks and have a wonderful day. I gave a 4 star below as the problem did get fixed so the quality of work was good.