On Saturday July 15th I went to the store to look few cars I was interested for. I liked one of the cars and I negotiated with the dealer that on Monday 17th I would like to have a mechanic evaluating this car. He allowed me to perform a pre-purchase evaluation and I gave him $100 in advance as a proof of a serious offer. On Monday I took the car to the workshop and unfortunately, they found a lot of problems in the car (mainly in the transmission side) which made me to decline from the purchase. I took the car back to the car shop and I presented the report to the dealer explaining the reasons behind my decision for not buying the car. He would like to negotiate a warranty on the items mentioned in the report but I did not few myself safe to deal. The items were showing problems that would come in the medium term and the warranty would be limited. After few minutes both sides were convinced about it and I asked for my $100 back. The dealer informed me that he would not refund me because I had the car for the day and he lost the opportunity to sell it for other interested people. I told him that it was not fair because I was not informed before about this. From my standpoint we both assumed the risk upon the mechanic evaluation and I was not willing to lose $100. I left the report to the dealer and told him that it was very bad. I was sad to hear and see that there are people that work in this way nowadays. He lost a very good and serious customer and I paid $100 for nothing.

Never replied to my email request, never phones or tried to get in touch with me

Shame on u for scamming a 20 year old into a higher payment than what he told u he could afford. Shame on you 4 not allowing him to take the vehicle to his mechanic to b looked over. The 20 year old tried 2 take vehicle back to u the following business day and u dont accept them back. What happened to satisfaction guarantee?! Shady business here for trying 2 deny a damage disclosure on a year 2017 out of state truck. It's a requirement.

The sales staff was very friendly with no pressure. Enjoyed the time spent there. Had me in and out with knowledgeable staff. Bought used car for my granddaughter

I had an Awesome sales experience with DAKOTA D. I truly had no questions,the Finace Officer was top notch. What a wonderful place to spend car shopping on a Saturday Morning What a great team!

I had an awesome experience with the management , sales team and the young lady doing my paperwork. They explained everything to me and were very kind during the whole process. Thank you Moss Motors Superstore for a job well done.