I was really happy with my experience at Carmax. I was able to test drive the car for 24 hours, enough time to take it to my mechanic for a pre-purchase inspection. When I returned the following the day, the purchase process was easy. Later I brought the car back to have the cabin air filter replaced and the service department was just as great as the sales department. Thanks, Carmax!

Service department is responsive and efficient. Carmax sticks by their warranty. Aaliyah is a keeper!!!!!!!!

It was low pressure, and easy to browse around and then to decide on a vehicle.

Clean and very welcoming staff, I was greeted immediately by staff pleasantly when I arrived. I would definitely recommend to my friends and family

Not happy. Oil filthy & over filled. Front brake pads @ 1mm remaining after the vehicle went through a 125 point inspection. Cabin filter never serviced. I wanted to purchase the vehicle in the daytime. But the deal went down @ night time. The next day I found a ding in the front windshield that was not disclosed. I purchased the vehicle. Brought it to my auto repair shop (owner). Changed the oil, replaced front brake pads & sensors, cabin & air filters. Had the windshield repaired. Almost forgot, when I was driving home with the vehicle, the salesman called & asked me to return the GPS tracking device they forgot to remove while I was writing them the check. That made for a long night. Vehicle was ordered November 3 from Salem NC. Promised vehicle on November 28. Drove off the lot December 3.

Clean, took a long time for the paperwork, low ball trade in which was lower than even blue book. Very disappointed and will let people know.