957 W Lincoln Hwy
Merrillville, IN 46410
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Purchased a brand new car here, sales rep. (George) told me the porters were going to take it back and get it ready for me to take home. Not sure what that means at Art Hill mazda because every door panel on the inside had Scuff marks throughout the entire bottom portion of the door panel. This was noticed a few days to a week or so after taking it home. Upon further inspection some pieces of the wrapping on the outside of the car was never removed and there were white speck marks on driver's inside door panel. Also, after a week or so the psi of all 4 tires was at 47psi when it should have been at 36 upon delivery to me before leaving (found an unfilled delivery inspection form in glove box), which makes me think they never filled out the delivery inspection form. Sent photos of the issues to George (Sales rep) and the response from him was "I'm surprised you are now just bringing this up to us after almost a month of having the car". Lesson learned here is that if you buy a car from here INSPECT every inch of the car before you leave. I then spoke to Matt Monix (sales manager) at this location. He told me to bring the car back and he will take care of the issues as well as give me a full tank of gas. Upon arrival to pick up my car, the car was not filled up with gas. The front tires had a large amount of brake dust built up before I dropped it off and was told that would be detailed to remove the dust. Upon inspection of the front tires they were barely cleaned and still dirty (looked like they literally took a dry microfiber towel and tried to dry wipe the dust off of the tires/wheels). If you are on the search for a new car or used car please beware of this establishment
I liked the way I was treated at Art Hill Mazda. I was met by Skip Solarcyzk out front and went in to check inventory. Test drove a couple of vehicles and decided on a trim package. Took 6 weeks before it came in, all the while, Skip kept me updated. When the vehicle arrived, it was perfect. Paperwork went smooth and the 0.0% financing was a plus. I would recommend going there and finding your Mazda.
Great car shopping experience! Skip was very knowledgeable, likeable and professional. Doug helped us to get the best rate with our financing in order to keep it in our budget. We were looking for a new small car and had been to several dealers in the area, when we found the Mazda3. It was in our price range and we knew that was "the one". Everyone we came in contact with with was very easy to deal with. I highly recommend!
Went in after a horrible experience with another dealer.. long story short Bryce saved the day. He is such an asset here. Go see him.
Fantastic great worker really nice guy super chill and very helpful with out a doubt deserves a huge xxx raise because he was fan xxxxing tastic
Lee Ann gave me a pleasant warm no pressure experience during my search for my new recently purchased vehicle from Art Hill, highly pleased and recommended
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