They advertise loaner vehicles but have none! New F250 with rear end noise .Asked them to check it out while in for service. Didn’t have time so they said to look at it. Said I had to leave overnight. Told them to keep it then but service manager changed her mine and said no.WTH !, After 5 phone calls to service found out the only qualified tech to check u joints / rear end had quit. None of the other 15 techs could look at it for a evaluation. Place is a joke !! Then they tried to charge me for service and updates which should have been free. This is my first and last ford vehicle. Soon as I can order a new Chevy this one will be for sale. Stay away from this dealership . Looks like changing oil is all they do.

***STAY AWAY FROM THIS PLACE AT ALL COSTS*** Service center is sub-par to say the least. They have no sense of urgency to get you back in your vehicle in a timely manner and their staff is unprofessional at best. Extremely disappointed in how they run things. You have choices when it comes to servicing your vehicle and I would highly recommended staying as far away from this place as humanly possible

I had a long-standing quirky issue with my Ford and I have to tell you that Dave Core, Michael Clemente and their team could not have been better. As my service manager Michael not only kept me updated on their efforts to address and not only that I had a loaner vehicle but he contacted me to see how the loaner was and at one point offered to put me into a new model loaner. He did not have to do that but that just goes to show the level of attention and customer satisfaction coming out of the Service Department.

Could not have had a more pleasant leasing experience than I had at Romano Ford with Bob Klix. He was knowledgeable, courteous, helpful, & just easy to work with. I would recommend anyone interested in leasing a Ford to seek him out. Enjoying my Ford Escape tremendously.

I would rather stick a pin in my eye than buy a car! Patrick was outstanding!!Easiest experience I have ever had . Very professional and accommodating. My schedule is tight and the final paperwork was very fast.Thank you Patrick

liars and cheats !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ford customer service is no help just a BAD dealership top to BOTTOM NYE is great service exceptionable they listen and work with you