24999 Southeast Stark Street
Troutdale, OR 97060
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Really wish I did not have to write this review. Traded my vehicle in and purchased a used vehicle on 2/5/26. Pleased with my purchase until a week later 2/12, when I took this vehicle to my mechanic for an inspection and found out that a major maintenance item had not been corrected, or disclosed during negotiations. This Honda vehicle, a 2017 model had timed out on its timing belt replacement. Honda recommends replacement at 105,00 miles or 7years, and my vehicle is 9 years old with 72,000 miles on it After initial text to sales associate about the problem on 2/12/26 where they said it would be looked into, I never heard from them the next day. I traveled to the dealership for a discussion about the situation and was brusquely told that they would not be able to help me, by Sales and Sales manager. I am having the belt replaced tomorrow as this is an interference engine, which means that major engine damage occurs when the belt breaks while engine is running. I can't afford to risk it. It should have been disclosed at time of sale.
Awful awful experience! The communication was bad, they tried to change the deal last minute and I would never send anyone to this place!
Absolutely love my new car! Smooth ride, great features, and amazing experience from start to finish!
I went into the dealership to purchase a car My credit score being 843 at the time. My score is now 781. The car was for my daughter and this was disclosed from he beginning. Instead of communicating with me Tudor just kept running my credit through different credit unions. Tudor reprimanded me for telling the truth to the credit union. He could have honestly communicated with me. I would have walked away before 8 hits to my credit report happened. I worked hard to obtain the credit score I had. If I was a male I would have not had this problem.
A truly exceptional car buying experience! Can't thank Arian and his team enough! I was looking for a vehicle for my daughter and we were considering a new Civic. Ryder and Brandon had the vehicle pulled inside defrosting so we could look at it out of the cold. Thank you! Ryder took us through the process and knew the answers to all of our questions. My daughter loved the car and we decided to move forward and get it! Dustin was great helping finalize our deal. He explained all of our available options for vehicle protection and made signing up a breeze. If you are in the market for New Honda or a great pre-owned vehicle, hit up Arian, Brandon, Dustin and Ryder. They will take great care you, guaranteed.
GREAT - the honesty was so refreshing. Scott Barney is now our goto person. His personality is top-a-the line. Overall we have not encountered people so helpful in many years. All our future transportation purchases WILL be at Tonkin Gresham Honda. And get this - we live in Arizona, when we returned home, a week later the DMV already had all the papers needed for our plates. The DMV person said that hardly ever happens. We told him, if he's ever in Portland and needs a vehicle, go to TONKIN. Carla & John Helfrich
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