1140 South Philadelphia Boulevard
Aberdeen, MD 21001
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
other Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
My wife and I purchased a new Mazda CX-50 on the evening of 08/16/24. After sone negotiating we agreed to a price, and they showed us the paper work. All was good. We were there past their closing time and felt bad for keeping them late. The car was for my wife and the title and financing were in her name. She signed all the paper work and then the salesman, Nick asked if we would mind posing with him and the car for a picture for him to put on his Facebook page. Fast forward to Sunday 08/18/24. I took a closer look at the contract and they added a $1700.00 Cook Legacy policy that apparently covers tires, windshields, door dings and wheels. Basically just a xx policy that is nothing more than additional dealer mark-up. They never went over any of this with us, it wasn't on the work sheet for the deal, but they snuck it into the buyers order and contract, without us knowing. Ultimately shame on us for ever trusting this dealership. They used very deceiving tactics and took advantage of my wife. We would have never agree to buying this worthless add-on. We'll be going into the dealership tomorrow to have this charge removed from the contract, but I'm expecting he worse. Will update this review if they make right on this stunt they pulled. UPDATE 8/19/24: The general manager called us this morning and was very apologetic. They told us to come in and they would have a new contract with the $1700 charge removed. When we got there, they stood by their word and had the new contract ready as promised. They were very apologetic and my wife and I appreciated them making it right.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.