BOUGHT MY 2020 FORD EXPLORER ST THERE AND LOVE IT WOULDNT GO ANYWERE ELSE TO PURCHASE A VEHICLE

I went to MAG in hopes of getting an upgrade but when I got there I quickly realized why they have a poor dealer rating. The salesman tried raising the price on the vehicle after the test drive. The truck still had animal hair, and food wrappers in it. I mentioned my concerns to both the salesman and manager and was assured that these issues would be taken care of but when they took the truck away to get it cleaned, thats when they increased the price. I showed them multiple ads for it at the original price and I was told that those prices online were a mistake.

On 9/30/25 I went to MAG Automotive Group in Blue Springs, MO and had one of the worst dealership experiences I’ve ever seen. Danny Tucker, the salesperson, was immediately rude, dismissive, and flat-out hostile. Instead of answering basic questions about financing and my trade-in, he made the process more stressful and combative. When I asked for help from management, Chance Myers, the sales manager, was no better. He was also hostile at first. Later he tried to make up for it with some bullsht*, which I ended up passing on. It’s clear this dealership has no understanding of customer service or respect for the people walking through their doors. I left with zero trust in this dealership and will never return. If you value professionalism, honesty, or even basic respect, stay far away from MAG Automotive Group. There are many better dealerships in Kansas City that actually put the customer first — this one does not.

I initially contacted this dealership via email on January 16, 2025, inquiring about a Ram Rebel 1500 Crew Cab with 239,000 miles they had listed for sale. I was told the truck had just arrived and needed maintenance and detailing, but I was welcome to come see it. During my visit, I noticed a strong antifreeze smell inside the cabin and mentioned it to the salesperson. They assured me it would be addressed and invited me to return the following week when the vehicle would be ready. At that time, the listed price was $15,968. A few days later, on January 24, 2025, I noticed the price had unexpectedly increased to $23,977. I emailed the dealership for clarification, but no one responded. Then, on January 30, 2025, I received an email from a different employee—on official dealership letterhead—advertising a price reduction. The email stated the truck had just been lowered from $23,977 to $12,184 and encouraged me to come in for a test drive. On February 7, 2025, I visited the dealership again to see the truck. However, it was still unclean, with an empty Coke bottle and a cup left inside. I also noticed the same strong antifreeze smell. When I pointed it out, the salesperson claimed it was due to engine cleaning, but from my experience, it smelled like a potential coolant leak. Despite these concerns, I expressed continued interest and offered $9,000, referencing the dealership’s own $12,184 price email. The salesperson left to check but returned, stating, “This is a $30,000+ truck couldn’t believe any offers below 20k,” dismissing the advertised price. When I showed the same price listing on multiple automotive websites, he claimed, “Those are third-party sites—we don’t control that.” Instead of honoring their advertised price, he attempted to upsell me on a different, more expensive vehicle and suggested financing options. I declined and left. Later, when I reviewed the emails, I realized the salesperson who dismissed the price was the same person who had emailed me the $12,184 offer in the first place. This experience raises serious concerns about the dealership’s pricing transparency, business ethics, and vehicle condition. The multiple price changes, misleading advertising, and refusal to honor their own written offers are concerning. If this is how they conduct sales, I would strongly advise others to proceed with caution.

The staff at Munsterman Auto is very caring, and will do their best to get you into a vehicle when you don't think you can get approved.

The Munsterman team made my truck purchase the easiest one I have ever had. I literally told them my wish list for a truck and a budget price. Not only did they cross off every item on my list but they came in several thousand under budget. I will for sure be back and I am going to refer all of my friends and family to buy from them as well! Thank you MAG Auto!