Received great service, will return for next maintenance. Timely and prompt service. Completed earlier than expected

I am writing to formally recognize the outstanding service I received from Dan at INFINITI Roseville during the recent engine replacement on my 2019 Q50. Major engine work is never something a customer wants to go through. It can easily become stressful, uncertain, and frustrating. In this case, it was the exact opposite — because of Dan. From start to finish, Dan demonstrated professionalism, transparency, and genuine care. He kept me informed at every stage of the process, explained the technical details clearly, and made sure I understood what was happening with my vehicle. He never rushed conversations, never dismissed questions, and treated the situation with the seriousness it deserved. Most importantly, he advocated for me. There were moving parts involving warranty coverage, updates to the long block and turbos, and ensuring the vehicle was returned fully sorted and properly handled. Dan made sure everything was addressed thoroughly. I never felt like “just another ticket.” I felt like a valued client. Because of him, what could have been a negative ownership experience turned into something that reinforced my confidence in both INFINITI and the Roseville service department. Dan represents what customer service in the automotive industry should look like: knowledgeable, communicative, accountable, and genuinely invested in doing the job right. Please make sure this feedback is shared with dealership leadership and anyone involved in performance evaluations or manufacturer reporting. He absolutely deserves recognition for the level of service he provides. Thank you for building a team member like Dan — he makes a difference.

Good overall service. Hard to reach service advisor at times, bit it was the holidays so understandable.Had to return for additional service but they took very good care of our vehicle. No complaints, appreciated their professionalism!

They realigned my tires and fixed the molding that was loose. It was quick and corrected the problem.

Dan was upfront about the repairs and cost and took care of everything that was needed. He also kept me informed of what was going on and the time it would take. I appreciate everything Dan did and I thank Infinity too.

I should remember his name as he was excellent and I got top notch care and they shuttled me to the local mall. Picked me up and the car was done and they'd done a thorough check on it.